Jim Kaleem is a highly experienced CX/Customer Contact liaison who has worked with senior executives from numerous Fortune 2000 companies. He holds a degree in Marketing from CUNY New York City College of Technology and has worked in various roles throughout his career, including Customer Success Head, Sales Enablement Head, Director of Sales and Business Development, and Business Development Manager for the Customer Management Practice.

Jim's expertise lies in assisting senior executives and stakeholders in identifying solutions that address CX and customer contact challenges. He works closely with analysts to create a comprehensive list of potential buyers and the solutions that these companies are evaluating. Additionally, he helps various brands, including Salesforce, IBM, Lucidworks, TTEC, and Verizon, that cater to CX and Contact Center executives to target and address the challenges that come with the industry.

Formerly, Jim has held several other roles, including business consultant, loan specialist, sales manager, assistant manager, shift lead, and sales associate at American Eagle Outfitters and Esprit.