Alicia Shen is a seasoned CSSR professional with a wealth of experience in customer service, hospitality management, and communication skills. She completed her Bachelor's Degree in Business Administration at the University of California, Berkeley before going on to work for several well-known companies in industries ranging from healthcare to telecommunications.

Over the course of her career, CSSR Alicia Shen has honed her ability to provide exceptional customer service through her ability to listen attentively to customer issues, resolve problems efficiently and effectively, and maintain a positive demeanor no matter the situation. Her attention to detail, communication skills, and ability to multitask make her an asset to any customer service team.

In her spare time, Alicia enjoys reading, hiking, and cooking new recipes. She is a detail-oriented, disciplined individual and is always on the lookout for new ways to improve her skills and learn from others.