Ed Baisa is a highly experienced IT professional with a background in planning and deploying large projects, managing 24/7 data center operations, custom tool development, automation, and more. He holds several certifications, including SNIA's SCSP and various Microsoft credentials. Ed specializes in Windows, Active Directory, Exchange, Linux, storage, and ITIL processes. He studied management and music at various institutions, having earned an associate's degree in the latter. Ed has held various technical roles at companies like Premera Blue Cross, LexisNexis, and Microsoft before serving as Senior Systems Engineer and Team Lead at Intellectual Ventures. He later became the Client and Server Engineering Manager before being promoted to Director of It Operations.