Florida State University - College of Business

Tallahassee Community College

Experienced IT Project Manager

Tallahassee, Florida, United States

NTT DATA Services

Delivery Manager

- Promoted to Sr Project Manager in February 2018• Manage customer project delivery as well as operational delivery• Manage functional team in high-stress, fast-pace environment• Assign and shift tasks while keeping priority and resource allocations in alignment• Manage client relationships• Frequently represent the organization to external customers/clients• Manage resources with a team size lof 20 people• Mentor and encourage skill development of project team members• Provide performance review input and indication of area of development for team members

DXC Technology

Sr. Project Manager/Implementation Manager/Delivery Manager

- Hewlett Packard Enterprise merged with another company, CSC, to become DXC Technology in April 2017• Assisted in leader capacity during time of PMO Manager transition and assisted with training of current PMO Manager• Assisted in creation and implementation of new weekly status reports, RAID Log, and PMO templates• Managed, planned, and coordinated activities of projects to ensure that goals and objectives of projects were accomplished within prescribed time frame• Directed project team of internal and external resources• Coordinated/communicated with the assigned team members on their various responsibilities/deliverables• Responsible for the overall successful delivery of each project• Raised issues in a timely manner, provided risk and issue tracking and management• Managed to the project schedule• Facilitated status review meetings and focus groups among project team members and clients

Project Manager

- Hewlett Packard Enterprise merged with another company, CSC, to become DXC Technology in April 2017• Hewlett Packard Enterprise hired me on as a permanent employee in February 2017• Managed, planned, and coordinated activities of projects to ensure that goals and objectives of projects were accomplished within prescribed time frame• Coordinated/communicated with the assigned team members on their various responsibilities/deliverables• Responsible for the overall successful delivery of each project• Raised issues in a timely manner, provided risk and issue tracking and management• Managed to the project schedule• Facilitated status review meetings and focus groups among project team members and clients

Hewlett Packard Enterprise

- Managed, planned, and coordinated activities of projects to ensure that goals and objectives of projects were accomplished within prescribed time frame• Coordinated/communicated with the assigned team members on their various responsibilities/deliverables• Responsible for the overall successful delivery of each project• Raised issues in a timely manner, provided risk and issue tracking and management• Managed to the project schedule• Facilitated status review meetings and focus groups among project team members and clients

Ciber (Contracted with Hewlett Packard Enterprise)

- Gained high levels of competence on a single customer account or customer segment to understand custom business rules and other uniqueness with the customer• Worked closely with customer and account team to determine roadmap initiatives• Communicated requirements/business needs to IT to understand level of effort considerations• Created a project plan for each major initiative• Assigned tasks, timelines, and milestones to functional team resources associated with the project plan• Managed priorities/priority list within functional customer team• Managed multiple projects simultaneously over various departments and teams• Ensured customer documentation for new features were added to online help along with customer release notes for new version deployments• Coordinated backend testing for new products or functions impacting order flow• Coordinated Quality Assurance resources and their activities such as test plans and test case creation, regression testing, and performance testing• Coordinated with IT/Tier 2 engineers on the creation of a release/run plan for deployments complete with a smoke test validation for post deployment• Decided when functionality was ready to be deployed to the customer• Provided regular internal communication and updates on projects• Completed post mortem review to determine success and growth opportunities for the functional team• Worked with customer service/product management on issues and resolution related to the site

Navitor Inc

Implementation Manager

- Directed and managed project development from beginning to end once requirements had been defined and signed off by Product Management•	Developed full-scale project plans and managed associated communications documents•	Effectively communicated project expectations to team members and stakeholders in a timely and clear fashion•	Liaised with project stakeholders on an ongoing basis•	Determined and assessed the need for additional staff and requested the appropriate staffing if necessary during project cycle•	Set and continually managed project expectations with team members and other stakeholders•	Delegated tasks and responsibilities to appropriate personnel•	Identified and resolved issues and conflicts within the project team•	Identified and managed project dependencies•	Tracked project milestones and deliverables•	Determined the frequency and content of status reports from the project team, analyzed results, and troubleshot problem areas

NowDocs

Operations Project Manager

- Researched and assisted with evaluation of BOD policies/programs and coordinated with AWI/RWB’s and other partners to ensure implementation aligned with Board of Directors intent•	Maintained project management resources and provided ongoing communication to partners and stakeholders to ensure that key deliverables were assigned and followed through•	Developed Requests for Proposals (RFP) and contracted services, including monitoring of contracts, documentation of performance•	Worked as project manager to provide technical expertise, information, and assistance in the development of guidance papers, procedures, and programs•	Ensured partners were engaged and willing to participate and accept assignments in support of Workforce Florida board of directors’ policies and programs•	Managed the activities of assigned projects, monitored projects on a continuous basis, adjusted staff work assignments and timelines to meet new project requirements and changed priorities when needed through Base Camp and SmartDraw•	Created and maintained Dashboard process flow diagrams through SmartDraw•	Managed and processed incoming information from project leads to create monthly Dashboards for Committees and State Board of Directors•	Assisted team members in research projects including the Balanced Scorecard philosophy and implementation into Florida’s workforce delivery system•	Assisted team members in duties for quarterly Board of Director’s meetings•	Assisted team members with administrative duties•	Maintained Access based graphical user interface for workforce program performance and reporting•	Completed audits/monitoring for performance programs and contracts

Workforce Florida, Inc.

Project Administrator

- Planned, directed, and managed designated projects•	Ensured that objectives were accomplished in accordance with outlined priorities•	Analyzed results of operations to discover more efficient ways to utilize resources•	Coordinated the successful simultaneous development of several projects•	Designed project plans, delegated responsibilities and designed time schedules of resources•	Coordinated projects with multiple teams

Yahoo!

- Created documentation for all program changes•	Wrote specifications for programmers to follow while adhering to business rules•	Served as a liaison between the operational and technical ends•	Performed administrative duties as required•	Communicated with other departments to determine changes needed

Right Media

Business Analyst

- Tested and analyzed Tandem system for desired changes •	Wrote specifications for programmers to follow while reconfiguring said changes to system•	Communicated with vendors for letter production•	Organized and filed all associated documentation for testing•	Created documentation for all program changes•	Held Power Point illustrative presentations of testing•	Performed administrative duties as required•	Communicated with other departments to determine changes needed•	Served as a liaison between the operational and technical ends

Intuition Systems, Inc.

- Analyzed, developed and implemented management information systems•	Developed and maintained document standards for use•	Controlled updating and maintenance of databases•	Analyzed agency requirements of interactive computer-oriented systems•	Was the Project Manager for $3 million Florida Training Program•	Managed all training provider records, provided customer service, maintained databases, handled all corresponding mail, dealt with all inquiries regarding the program•	Created quality check process of training by way of evaluation forms with eListen software and merging these 20,000 records with Excel and Access to create useful reports for quality review

Rachael Bower

Rachael Bower