Kaile Chen is a highly experienced and motivated Sr. Operations and Customer Quality Engineer with six years of experience in managing product quality and spearheading high-impact projects. Kaile is an expert in Six Sigma, 8D Problem Solving, DMAIC, Ishikawa Diagram (Fishbone), Project Management (PMP), Product Quality, Supplier/OEM Management, Customer Engagement, Data Analytics and Science, Process Improvement and Yield Enhancement. Along with her proficiency in Python, SQL, Tableau, JMP, and Minitab, Kaile has a Master of Science in Materials Science and Engineering from the University of Illinois at Urbana-Champaign. She is certified in PMP and ASQ-CQE, and she has experience in SEM, Manufacturing, Failure Analysis, Research, Testing, Lithography, Communication, Project Management, Leadership, Strategy, Service Desk, Inventory Control, and Surface Coating.