The University of Texas at Austin

Transaction Coordinator at Guild Mortgage

Guild Mortgage

Transaction Coordinator

Wisenbaker Builder Services

Design Coordinator

- Executed multiple reports daily for Sales, Underwriting and Management.•	Created and implemented new reporting to assist Sales efficiency.•	Assisted in integrating data for companywide software upgrade.•	Coordinated meetings, travel and marketing for Sales Team as needed.•	Updated and maintained SharePoint Site for Sales Team.•	Processed requests by agencies seeking to be appointed and answered questions before referring to appropriate Territory Manager.•	Researched and compiled data on sales trends for top 20 appointed agencies.

EMPLOYERS

Sales Coordinator

- Multi-Contact Outreach Team - took ownership of orders with unresolved issues and work with customer in resolving. •	Escalated any issues that were reoccurring or need management attention.•	Logged order information for each customer call to assist with process improvement and call tracking.•	Rebate Team - Assisted Rebate agents in researching customer’s rebate submissions and located purchases for eligible orders.•	Submitted requests to appropriate channels if I was unable to process them for the customer.  •	Outbound Dialer Team – Contacted customers with payment declined orders and assisted in payment options and obtaining authorization.•	Anticipated customer’s needs and requirements throughout the order process and provided helpful information for a pleasant customer experience.

Apple

AOS Management Representative

- Assisted customers in product selections and processed transactions.• Processed returns, issued product tickets and restocked merchandise.• Resolved customer issues and answered customer calls and questions.• Placed new marketing material and changed signage weekly for new promotions.• Performed manager duties including money handling and employee check-in and check-out.

Old Navy

Sales Associate

Livia Busby