Tarrant County College

District Manager at Public Storage

Washington, District Of Columbia, United States

Public Storage

District Manager

Integrated Technology Solutions

Founder

Promoted from General Manager in 2019;  Responsible for all repair in 29 store market with more than 20 direct reports. Lead repair in home experience from the store presentation, the agent in home presentation, and the all around customer experience.  Identify, research, and execute strategy around efficient agent utilization, in home solutions, customer net promoter score.  Enable the repair business to operate at optimum labor cost while driving in-home sales. •	Accomplished retail leader having ascended from front line assignments to General Manager and Field Leader•	Created immediate impact for in-home agent performance in revenue and client satisfaction scores•	Highly recognized people leader with company leading employee engagement scores over multiple years and exemplary retention metrics•	Savvy operational and profit leader delivering profit gains over 17 consecutive quarters and historic shrink performance inside of challenged environments•	Mastered employee productivity culture with Market leading employee performance in revenue•	Recognized as prolific developer of talent resulting in extensive career acceleration for the team

Best Buy

Market Appliances Services Manager

Charged with driving attendance for top NHL franchise Dallas Stars through corporate client acquisition and luxury suite sales.  Responsible for representing professional sports franchise with greater Dallas metropolitan area through networking, lead generation, and customizing event planning.  Gained valuable experience in executive presentations, direct business sales, and generating support for the Dallas Stars brand.  •	Averaged $70K per month in revenue generated for ticket and suite sales resulting in receiving accolades from sales leadership•	Mentored new account executives in order to help them adapt to professional sports sales environment•	Selected to ensure client satisfaction during all games and corporate team building events to develop major account opportunities•	New ownership restructured leading to job elimination and motivation to seek new opportunities

Dallas Stars

Account Executive New Business Development

Personal Banker Passionately interact with customers via face-to-face, over the phone and outside the branch to discover comprehensive financial needs to provide the best possible product and service recommendation. Also continually working to deepen personal customer database to gain new profitable relationships. Top banker in sales on a consistent basis for my branch leading to increased revenue for both the branch and the company. Maintain above average customer service scores from feedback surveys to reflect the strong ongoing relationships that are equally built with every client that I see.Looked to for mentoring new bankers after just short amount of time with the company and expected to maximize their customer interactions for growing the company's profits.Solely in charge of acquiring new clients and their relationships outside of the branch by giving presentations at different employers throughout the area.

Chase

Personal Banker

Functioned as a store leader in the Mobile department which allowed me to provide administration and training to both my team and other store employees. Also required significant time from my team and I working with clients on building end to end mobile phone solutions.•	Managed a profit & loss report that earned as much as 60% of the entire store's gross margin for several consecutive months which was key to the overall stores profit intake. •	Lead the district on a regular basis for customer service index scores with all being way above average showing the loyal customer relationships that were created by both my team and I.•	Created innovative ways to bring clients to the store through offsite networking which led to continuously increased sales.•	Responsible for all staffing needs in my department from prospecting new talent to coaching current employees with opportunity allowing my team to best represent Best Buy Mobile and profitability.

Mobile Manager

Spend significant time working outside of the store with large clients on building end to end lifestyle solutions, while supporting these customers through long term relationship management. Led all of the DFW metroplex in total revenue for outside residential and commercial home theater sales.Built relationships with ten different stores for each of which would generate leads for me daily allowing me to increase sales and exceed my goals. I have functioned in many positions throughout my tenure with the company including Personal Shopping Assistant, Media Product Specialist and Home Theatre Specialist, prior to being promoted to Digital technologies Supervisor in September of 2006.•	Regularly trained each store team on an individual basis to build profitable growth which allowed me to consistently maintain over 150K of sales monthly.•	Supervised all merchandising, design, service, team development and revenue planning objectives for three departments within the organization: Computers, Wireless, and Digital Imagining. •	Coached, motivated, trained and directly supervised (including scheduling and coaching evaluations) three professional sales teams while ensuring all corporate training agendas are upheld in accordance with company policy. •	Team successfully and consistently exceeded national, state and local company sales and revenue objectives in all three departments. •	Constantly had company high morale scores on surveys that all employees took every 6 months.•	Awarded top fiscal performer for wireless in June 2007 in which I was presented with a prestigious trip to California.•	Regularly helped the lowest turnover score in the district with many of the employees moving on to promotions within the company.

Chris Diamond