Metropolitano

Universidad Francisco Marroquín

Universidad Americana (NI)

Columbia Business School

GENPACT

Senior Manager

Led the successful implementation of 5 new accounts for the company locally and internationally, ensuring an additional billing over $ 6 Million annually. From the definition of the scope of the project, coordination of the different teams participating in the implementation (IT, recruitment, infrastructure, operations) until the launch of the production pilot, ensuring that the agreed times and service levels were met.General Manager of an international account focused on telecommunication services, managing 4 lines of business for the client with a team in charge of 140 associates: Customer service, sales, technical support, collection. Main success achieved was to double the profit margin of the account after 3 months of assuming the leadership and obtaining the 3rd best NPS (Net Promoter Score) among all the accounts of the company.Increased by 12% the conversion rate sales of technology services for an international account

TELUS International Central America

Account Manager/Business Development Manager

Responsible for an investment project portfolio valued at $ 129 million over three key economic sectors.Structured and defined the investment promotion strategic plan and organizational structure for the agency.Designed the performance evaluation system for all investment promotion efforts, defining the most relevant KPI's

Guatemala Trade & Investment

Investment Promotion Director

Helped local companies achieve their goals and expand their horizons by making things happen.

Independent Consulting Practice

Business Consultant

Led promotion initiatives for the agency, securing more than $ 240 million in foreign direct investment into NicaraguaCoordinated the agency's participation in events and meetings with executives of the textile and medical industry in the U.S., Korea, Taiwan and Latin AmericaSuccessfully negotiated the establishment of the first medical device assembly plant in Nicaragua, with a $ 2 Million investment

Mario España