Erika Desrochers is a Forrester CX Champion with a Bachelor of Arts degree in Political Science. Her vast experience in operations, program coordination, customer service, and research have helped her become successful in her current role as an Operations Analyst at Forrester. Desrochers' exceptional skills in crafting a CX vision, building customer-centric culture, conducting CX research, journey mapping, measuring CX, and telling the ROI story have been instrumental in her being recognized as a CX champion.