Bryan Williams

Head of Support @ Favor - ex- Grubhub, Equinox, TripActions - Executive Support Leader - Builder of Best-in-Class Support Teams - Mentor - Start-up Fanatic - Hyper-growth 🚀 -

Bryan Williams is an experienced CX (Customer Experience) leader known for scaling and transforming customer support teams.

With a background in Operations Management, WFM, Contact Centers, Strategy, and start-up companies, Bryan has a proven track record of success in various leadership roles.

He holds an Executive Leadership Certificate from Cornell University and a Bachelor of Arts degree from James Madison University.

Bryan has held key positions in reputable organizations such as Favor Delivery, Equinox Media, TripActions, Grubhub, and J2 Global, where he contributed to enhancing member experience and global support.

His expertise spans from being the Head of Support to roles as Advisor, Consultant, Mentor, Senior Director, VP of Global Support, Director of Customer Care, and Call Centre Manager across different regions.