Bryan Hayes

Bryan Hayes is a seasoned professional with extensive experience in healthcare and customer success. He served as the Director of Operations at Bicycle Health from September 2020 to May 2021.1 Bicycle Health is recognized as the leading telehealth OUD (Opioid Use Disorder) Clinic in the United States.1

Career Progression

Bryan's career at Bicycle Health evolved quickly:

1. Director of Operations (September 2020 - May 2021)
2. Vice President of Patient Services (May 2021 - October 2022)

In his role as VP of Patient Services, Bryan was responsible for all non-clinical operations within Bicycle Health's national OUD Clinic. His team focused on delivering an exceptional patient experience from enrollment through the entire treatment cycle, achieving industry-leading results in enrollment conversion, patient retention, clinical outcomes, and payer value.1

Current Position

As of November 2024, Bryan Hayes is serving as the Senior Director at CHESS Health since October 2022.1 CHESS Health is a company that developed the A-CHESS (Addiction Comprehensive Health Enhancement Support System), which is the leading evidence-based relapse prevention technology.2

Background and Education

• Bryan holds a degree in History from Florida State University, which he attended from 1996 to 2000.1
• Prior to his roles in healthcare, he worked as a Compliance Officer at Bank of America from January 2001 to August 2007.1

Skills and Expertise

Bryan is known for his proficiency in:

• Customer success
• Healthcare management
• Operations management
• Business analytics
• Project management
• Strategic planning

His colleagues describe him as a consummate professional who brings a discerning eye to everything he does and is often sought after for advice and reason.1