Bruno Fernandes

Professional Background

Bruno Fernandes is a dynamic professional with over a decade of experience in training, e-learning, knowledge management, quality assurance, and coaching. His career is characterized by a deep commitment to the development of talent and company culture within diverse organizations. Bruno has honed his skills in engaging with clients both over the phone and online, establishing a strong foundation in customer service that has paved the way for his work in education and training.

In his role as a Senior Learning & Development Instructional Designer at Uber, Bruno has utilized his extensive experience to create effective training programs that align with corporate objectives and promote a culture of learning. His ability to foster collaboration among departments has made him a key player in advocating for the company's Objectives and Key Results (OKRs) while also embracing its core values. Through his strategic oversight of training plans, Bruno ensures that both individual and group sessions are tailored to meet the needs of various staff members, enhancing overall performance and team dynamics.

Before his tenure at Uber, Bruno held significant positions that contributed to his growth as a training leader. As a Trainer Quality Manager at FlixBus, he was responsible for managing a team of trainers and maintaining high standards in educational practices. His experience as a Senior Customer Service Trainer at GetYourGuide expanded his expertise in customer-centric training, further solidifying his reputation in the sector. Through these roles, Bruno has become skilled in working with learning management systems (LMS) to facilitate scalability in training initiatives.

Education and Achievements

Bruno's academic journey is as impressive as his professional accomplishments. He earned a Master’s Degree in Communication Sciences at the prestigious Universidade Nova de Lisboa, where he excelled academically, reinforcing his expertise in effective communication techniques. His undergraduate studies include a BA Hons in Journalism from the Universidade de Coimbra, where he graduated with a strong 16 out of 20, and another BA Hons in Social Communication and Journalism from the Universidade Federal do Pará, attaining a notable score of 45.68 out of 50.

In addition to his formal education, Bruno is dedicated to continuous professional development. He has participated in various workshops and certifications, including a Blended Learning Workshop at Infoport GmbH and Train the Trainer Training at Live And Learn Consultancy Ltd. His commitment to enhancing his skills is also evident in his studies related to coaching, Spanish, Italian, and various customer care and personal development trainings.

Bruno's robust educational background reflects his proactive approach to lifelong learning and his commitment to staying at the forefront of industry trends and practices.

Achievements

Throughout his career, Bruno has been instrumental in driving positive changes and fostering a culture of success within the organizations he has worked for. His exceptional communication skills and organizational acumen have enabled him to efficiently manage complex workloads while delivering high-quality training and coaching programs.

Bruno’s work has not only contributed to individual and team development but has also had a significant impact on ensuring organizations meet their training goals and quality standards. His experience as a journalist in various media outlets has further enriched his capacity to communicate effectively, making him a valuable asset in any professional setting. Whether as a trainer, manager, or instructional designer, Bruno embodies the principles of effective teaching and continuous improvement.

Bruno Fernandes is truly a driven individual with a passion for success and a commitment to professional development. Through his multifaceted career and educational journey, he has established himself as a prominent figure in the fields of training and development, making significant contributions to the success of the organizations he has been part of.