St Mary’s University, Twickenham

St Ignatius College

Ymca

General Manager at URBANFITNESS London

URBANFITNESS London

General Manager

-Achieving Sales, Retention and PT targets though people engagement and planned sales/retention strategy. 
-Overseeing daily operations of the club.
-Develop Key Performance Goals.
-Manage and Lead Head of Departments team.
-Designing and implementing a strategic business plan that expands customer base and retention.
-Building and promoting strong customer relationships with local businesses.

Virgin Active

Assistant General Manager

Manage the Operations of the club throughout a significant refurbishment project of the club.
Coached and Trained People to deliver collection service and improving club safety and standards.

Operations Manager

Overseeing  and taking responsibility for the day-to-day delivery of ‘brilliant basics’ and operations in the club, including Brand Standards, Customer Service and Safety.Co-ordinate the service management duties of head of department staff and manage the Front of House team through the Member Services Manager. Managing the Lifeguard teams and ensuring that the pool rules and regulations are adhered to at all times.Supporting the General Manager in key areas and deputising in their absence. Ensuring that health and safety procedures are carried out to the letter and all areas and equipment are presented and maintained to brand standards.

Recruit, Manage, Motivate, Lead and Coach 17 Personal Trainers to achieve monthly sales revenue and new client targets whilst delivering Virgin Active Classic Expectations .Responsible for PT revenue in excess of £0.6 million per annum and growing monthly Pt by Dd Run to 35k per month. Organise and lead engaging team meetings, weekly sales lead generation meetings, staff one-to-one’s and Health and Safety training is promptly actioned. Review financial reports to provide actions to ensure profit margins are surpassed. 
Delivering Service/duty Manager shifts inspecting brand standards of member-care, lifeguards,front of house team and fitness team and delivering VA Classic Behaviour to our members.
Assessing and coaching membership consultants on member club tours, assisting outreach and corporate events.

Virgin Active Classic Collection

Personal Trainer Manager

Recruit, Manage, Motivate and educate 30+ Personal Trainers in these premium health clubs in the London area. Manage monthly sales revenue and new client targets. Responsible for PT revenue in excess of £1 million per annum. Organise and lead engaging team meetings, weekly sales lead generation meetings and staff one-to-one’s. Review financial reports to provide actions to ensure profit margins are surpassed. Work with the latest fitness trends in the industry by attending training workshops and by finding new innovative ways of learning and educating through workshops, social media and online courses.

Personal Trainer Cluster Manager

Role involved growing Pt Team from 7 to 12 Personal Trainers and achieving club Record PT Budget, increasing club Pt Revenue from 6.8k to 15.7k per month.
Managed the standards of gym floor whilst controlling; fitness FTE, health & safety, Ppm,classes and member inductions.
Delivering Pt sessions and point of contact for General Manager duties.

Bruno De Freitas