Brian Tranter

Brian Tranter is a seasoned leader in Customer Care and Experience with over 20 years of expertise in driving client satisfaction and optimizing results.

With a background in call center operations, digital support, and self-care tools, he excels in designing exceptional customer experiences, fostering loyalty, and driving sales growth.

Brian has successfully managed large teams across multiple countries, handled substantial operational budgets, and led high-value projects to enhance company effectiveness and profitability.

His career highlights include doubling inbound sales, reducing costs, and enhancing complaint resolution efficiency through strategic streamlining initiatives.

He also spearheaded the development of award-winning social media support teams and self-care programs that significantly boosted customer satisfaction scores for various companies.

Brian's educational background includes studying Political Science and Government at Trent University.

His professional experience encompasses leadership roles at top organizations like Amazon, Lenovo, Telenor, Dell, and Vodafone, where he held positions ranging from finance operations to customer care director.

Having a proven track record of delivering tangible results and improvements in client care and experience, Brian Tranter is a valuable asset for any business seeking to leverage service excellence for growth and success.