Brian Lastovich

Brian Lastovich is the Head of Growth & CX Insights at Kustomer, specializing in leveraging AI to transform customer experience and support.

With over 16 years of experience in high-growth B2B technology companies, Brian excels in driving revenue through innovative marketing strategies and providing valuable customer insights.

In his current role, Brian focuses on leading a team to drive growth, developing AI-driven solutions for customer support, and offering thought leadership on the future of customer experience, particularly in AI and automation.

Brian has a proven track record of achieving remarkable revenue growth, exceeding marketing pipeline targets, and delivering impactful results in companies like Meta, Malomo, Gorgias, and ActiveCampaign.

His approach combines a data-centric philosophy with a customer-centric focus, emphasizing the seamless integration of AI technology to empower customer support teams to engage in more meaningful interactions.

Brian Lastovich shares insights and trends on AI in customer service, strategies for implementing AI for customer satisfaction, and best practices for customer-centric support philosophy.

He holds a Stanford Innovation and Entrepreneurship Certificate from Stanford University and studied Sport Management, Marketing, and Communications at the University of Dayton.

Brian Lastovich has held key positions at various organizations including Kustomer, Meta, Malomo, Gorgias, ActiveCampaign, SpotHero, Base CRM, DialogTech, and Arlington Park.

His vast experience and expertise make him a valuable leader in the realm of customer experience, marketing, and AI-driven solutions.