Brian Kalma

Brian Kalma is a seasoned professional with a unique blend of creativity, empathy, and strategy, focusing on understanding the emotional responses, expectations, and motivations that shape customer experiences.

With a background in Public Relations, Advertising, and Applied Communication, Brian studied at Pace University - Lubin School of Business, and also delved into Web Page, Digital/Multimedia, and Information Resources Design at The Art Institute of California-San Francisco.

Brian has held notable positions including Chief Experience Officer at various companies like Catalant Technologies and Gemvara, and has contributed as a Director of User Experience and Marketing at Zappos Family of Companies.

He founded Kalma.io Customer Experience Solutions and has provided strategic insights as an Entrepreneur in Residence at Zappos Family of Companies, showcasing his expertise in User Experience, Customer Experience, People Operations, Culture, and Product Design.

Brian's strong interest in company culture was nurtured during his tenure at Zappos.com, where he played a key role in driving revenue growth from $30,000,000 to $1,100,000,000 annually.

His professional passion lies in the convergence of various domains including User Experience, Customer Experience, People Operations, Culture, and Product Design, making him a valuable asset in the realms of #customerexperience, #userexperience, #people, #culture, and #Entrepreneurship.