Brian Diepold

Brian Diepold is a seasoned digital banking and customer experience executive with a strong background in data and analytics, product management, client services, and operations management.

Known for his exceptional leadership skills, Brian is focused on team inclusion, stakeholder/client engagement, and driving organizational impact.

With a proven track record of success, Brian excels in creating and delivering strategic roadmaps in various domains such as digital, CRM/Martech, and customer experience.

His expertise lies in leading teams with a customer-first approach, providing analytic business solutions, improving corporate performance, and implementing strategic initiatives.

Brian's skills span across software product management, strategic digital roadmaps, measurement design and analytics, enterprise software implementation, data analysis and reporting, model development, and customer experience management.

Brian's educational background includes a PhD in Economics from American University and a BS in Math/Economics from the University of Pittsburgh.

His professional journey includes significant roles such as Head of Marketing & Sales Platforms at Wells Fargo, Executive Director in Digital Banking and Customer Experience at Santander Bank, N.A., Global Solution Owner at Pitney Bowes Software, among others.

Brian has a strong focus on maintaining high standards in operations, ensuring quality execution, continuous improvement, and managing risks effectively.