Brandon Smalls

Brandon Smalls is a Service Chat Customer Service Representative 2 (Virtual) at Wells Fargo. Based on the available information, here's what we know about Brandon:

Professional Experience

Brandon Smalls works as a virtual customer service representative for Wells Fargo, specifically in the Service Chat department. His current role is listed as "Service Chat Customer Service Representative 2 (Virtual)".2

Skills and Qualities

Brandon is described as a:

• Motivated professional
• High-energy individual
• Person with a positive attitude

He has approximately twelve years of experience, suggesting he's been in the workforce for a significant period.2

Job Responsibilities

While specific details about Brandon's role aren't provided, we can infer some of his likely responsibilities based on Wells Fargo's job descriptions for similar positions:

• Delivering best-in-class customer experiences
• Answering customer inquiries via chat
• Responding to routine to moderately complex inquiries
• Resolving customer issues in a friendly and courteous manner
• Adhering to work guidelines, policies, and regulations
• Navigating multiple computer systems
• Researching and assessing customer needs
• Offering appropriate solutions to customers1

Work Environment

As a virtual representative, Brandon likely works remotely, which is consistent with Wells Fargo's virtual channels operations. This role typically requires:

• Excelling in a fast-paced, collaborative environment
• Accuracy and multitasking abilities
• Effective communication skills
• Professional writing skills for responding to customer inquiries via chat1

While we don't have specific details about Brandon's educational background or personal life, his LinkedIn profile suggests he's an experienced professional in the customer service and virtual support field within the financial services industry.