Brandon Shores

Technical Solutions Consultant III

Summary

Brandon Shores is a seasoned professional with over 15 years of experience in customer service, help desk, and technical support. Currently, he is an integral part of the Trend Micro TippingPoint enterprise security TAC team.
His specialties include network connectivity and hardware troubleshooting, wireless networking, Linux, Network Security, and Trend Micro TippingPoint security appliances like IPS, Threat Protection System, Advanced Threat Protection, Next Generation Firewall, and SMS.
Brandon pursued his CCNA studies at Lonestar College - Cyfair, enhancing his technical skills and knowledge in networking.
Throughout his career, Brandon has held significant roles such as Technical Solutions Consultant III at Trend Micro, TippingPoint TAC Engineer II at HP Enterprise Security Services, Network Operations Technician at AT&T WiFi Services, Network Operations Technician at Team Persona, ATS/Engineering Rep II at Comcast Cable, Resolution Representative at Comcast Cable, Tier III/Commercial Technical Support at Time Warner Cable, and Customer Service Representative at Time Warner Cable.

Tags

customer service technical support linux ccna at&t network security help desk trend micro wireless networking time warner cable hardware troubleshooting

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This public profile is provided courtesy of Clay. All information found here is in the public domain.

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