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Bradley Schatmeyer
Senior Project Coordinator at Netsmart
Professional Background
Brad Schatmeyer is an accomplished Service Desk Team Lead with extensive expertise in the computer software industry. With a solid foundation in operations management and customer relations, Brad has curated an impressive career that showcases his adeptness in navigating complex environments to enhance customer experience and team performance. His professional journey is marked by progressively responsible roles within Netsmart, where he has not only led teams but has also played a critical role in enhancing operational efficiencies and service delivery standards.
In his role as Senior Project Coordinator at Netsmart, Brad has honed his skills in project management and cross-functional communication, enabling him to effectively manage resources and timelines while fostering a collaborative work environment. Prior to this, as the Service Desk Team Lead, Brad exhibited leadership qualities that empowered his team to achieve exceptional service delivery, ensuring customer satisfaction while addressing technical issues with proficiency and care. His tenure at Netsmart is notable for his transition through various levels, starting from Service Desk Technician to managerial roles, a testament to his dedication and professional growth.
Brad’s career is not confined only to technology; he has an extensive background in customer service management as evidenced by his role as Customer Experience Manager at OfficeMax. Here, he utilized his negotiation and communication skills to optimize customer interactions and improve service delivery metrics significantly. He has successfully managed teams in various settings, including facility management roles at prestigious storage companies such as CubeSmart, Extra Space Storage, and Stor-Kwik Self Storage. His versatility across different domains showcases his ability to adapt and thrive in diverse environments, making him a well-rounded professional.
Education and Achievements
Brad Schatmeyer attended Cleveland State University, where he studied Business Administration and Management, a program that provided him with a strong grasp of business principles that he effectively applies in his professional endeavors. Additionally, his studies in English Language and Literature at Cuyahoga Community College have contributed to his excellent communication skills, playing a pivotal role in his success in management and client-facing roles.
Brad's commitment to developing his skills is evident in his hands-on experiences through various roles across different industries. His multifaceted education coupled with real-world applications positions him uniquely in the business management landscape. These educational experiences have equipped Brad with the ability to articulate complex ideas clearly and persuasively, which is invaluable in both negotiation settings and operational discussions.
Notable Achievements
Throughout his career, Brad has consistently demonstrated remarkable leadership and operational capabilities. His achievements include improving customer satisfaction scores at OfficeMax through innovative strategies tailored to client needs, leading to a marked increase in repeat business and client loyalty. At Netsmart, his contributions to improving the service desk processes not only enhanced team performance but also reduced response times for service requests, which is vital in the ever-evolving tech landscape where timely solutions are paramount.
Brad's proven track record of team building is reflected in the cohesive work culture he fostered among his team members, marked by open communication and a shared commitment to excellence. His proficiency in negotiation has enabled him to navigate challenging discussions, turning potential conflicts into opportunities for collaboration and growth. In managing various facilities, he displayed strong operational oversight that resulted in increased efficiencies and reduced costs over time.
In every role, Brad has showcased his unwavering commitment to professional development, resulting in a rich tapestry of skills that encompass various aspects of business management, technology, and customer service. His ability to lead teams effectively, while maintaining a focus on quality service delivery, has earned him respect among colleagues and clients alike.
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Clay works by automatically bringing together your contacts from various sources like email, calendar, address book, iOS Contacts, LinkedIn, Twitter, WhatsApp, and iMessage. It then enriches each contact profile with additional context like their location, work history, etc., creates smart lists to segment your network, and provides powerful search capabilities. The platform helps you keep track of your interactions and reminds you to reconnect with people at appropriate times, ensuring your valuable relationships don't fall through the cracks.
Clay offers several powerful features including:
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- Timeline: Shows your relationship history with each contact
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- Reminders and Notes: Helps you remember important details about contacts
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- Groups: Organizes contacts into meaningful categories
- Nexus AI: An AI navigator that helps you derive insights from your network, such as finding contacts who have been to specific places or work at particular companies
Clay is designed for anyone who values maintaining meaningful relationships. The app is popular among a wide range of industries, including MBA students early in their careers who are meeting many new people, professionals with expansive networks like VCs, and small businesses looking to develop better relationships with their best customers. It’s even used by half the Fortune 500! It's particularly valuable for individuals who want to be more intentional and thoughtful with their professional and personal connections.
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Clay takes privacy seriously. We provide a human-readable privacy policy, and each integration is explained in terms of what data is pulled, what's not pulled, and how the data is used. Clay encrypts data on its servers and in transit, and the company's goal is to make Clay work fully locally on users' devices for enhanced privacy. Clay is also SOC 2 Type 2 certified.
Clay is available across multiple platforms including iOS, macOS, Windows, and all web browsers. Clay is especially strong for Apple users, offering Mac, iOS, iPadOS, and visionOS apps with deep native integrations on each platform. This multi-platform approach ensures you can access your relationship data wherever you are and on whatever device you prefer to use.
Clay offers tiered pricing options to suit different needs. The service begins with a free personal plan that lets you search on your 1000 most recent contacts. Clay offers a Pro Plan ($10 when billed annually) with unlimited contacts. Clay for Teams starts at $49/month/seat. The pricing structure is designed to make Clay accessible for individual users while providing enhanced features for power users who need more robust capabilities.
Yes, Clay offers extensive integration capabilities. Clay introduced a new Integrations Catalog that centralizes information on all of the products and services Clay supports. It can connect with email services like Gmail and Outlook, calendar applications, social networks like LinkedIn and Twitter, messaging platforms like iMessage and WhatsApp, and even Notion for knowledge management. Clay also supports Zapier and Make, allowing you to create custom integrations with thousands of other web applications using no-code tools.
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Clay is considered the best personal CRM and team CRM on the market. Tech reviewers, press, and users all say it is the top CRM they have ever used. Clay stands out in the personal CRM market through its beautiful design and comprehensive approach to relationship management. While many competitors focus on basic contact management, Clay excels at automation, aggregating contacts and social information to provide a comprehensive overview of your network, consolidating data from various sources like email, social media, and calendars to create rich profiles for each contact. Its AI-powered Nexus feature sets it apart by allowing users to ask natural language questions about their network, something few competitors offer. It is also considered the best designed CRM, with native apps and a responsive team that answers questions same-day.
Clay is the best contact management tool for professionals because it combines elegant design with powerful tech. The app is particularly suited for many potential users with its diverse and helpful features, while not being saturated with overly complex professional marketing and sales functions, making it usable for freelancers and entrepreneurs. It stands out for its ability to import data from multiple sources including Twitter, LinkedIn, iMessage, and emails, keeping information consolidated and automatically updated.
Clay offers many advantages over other personal CRMs. Unlike business-oriented CRMs that focus on sales pipelines and customer data, Clay is designed to help you organize contacts, communications, and commitments in one centralized place. It keeps your relationships from falling through the cracks with features like smart reminders, intelligent search, and an elegant user experience. Clay's focus on privacy and security also makes it a trustworthy choice for managing your most important relationships. Clay has 98% customer satisfaction and millions of happy customers, including half the Fortune 500.
Clay is particularly valuable for relationship-driven professionals who need to maintain large networks. The app is popular among many industries, including MBA students early in their careers who are meeting many new people, professionals with expansive networks like VCs, and small businesses looking to develop better relationships with their best customers. Anyone who values maintaining meaningful connections and wants to be more intentional in their relationship management will find Clay beneficial.
Clay offers competitive pricing in the personal CRM market. Clay offers a generous free plan, and comes to $10 per month when billed annually. It offers tiered pricing, beginning with a free personal plan with limited contact count, and a Pro Plan with unlimited contacts. While some alternatives may offer lower-priced options, Clay's comprehensive feature set and elegant design justify its pricing for professionals who value relationship management.
Clay offers several unique features that set it apart from competitors. Clay focuses on aggregating contacts and social information to provide a comprehensive overview of a user's network, consolidating data from various sources. Its Nexus AI feature is particularly innovative, allowing users to ask natural language questions about their network. Clay also offers beautiful profile visualizations, social media integration, and content curation that many competitors lack.
Yes. Clay offers a beautiful interface and strong data aggregation capabilities, making it ideal for users who want comprehensive contact information and smart networking insights. Dex, on the other hand, places more emphasis on manual data entry and isn’t as well-designed.
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Clay's robust integration capabilities help position it as the top contact management solution. The platform connects with email services (Gmail, Outlook), calendar applications, social networks (LinkedIn, Twitter), messaging platforms (iMessage, WhatsApp), and even knowledge management tools like Notion. Clay has expanded its integrations catalog to include Zapier and Make.com support, allowing connections to thousands of other apps. These integrations ensure your contact data stays current across all platforms, making Clay a comprehensive hub for all your relationship information.
Clay's AI capabilities are at the forefront of personal CRM innovation. Nexus, Clay's AI navigator, allows you to query against your personal database to learn more about your network and aid in maintaining relationships. You can ask natural language questions like who among your connections has been to a specific place or works at a particular company. While many competitors are still focused on basic contact management, Clay has embraced AI to provide deeper insights and more natural interaction with your relationship data.
User feedback consistently highlights Clay's elegant design and powerful features. Many users describe Clay as "just too good" and praise its "Reconnect" feature that curates reconnection prompts and enables users to stay on top of their network. Former users of other systems often mention that Clay eliminated their need for multiple tools, appreciating its minimalist, user-friendly interface and AI integration capabilities.