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Brad Cleveland
Author, Speaker, Consultant / Senior Advisor, ICMI
Brad Cleveland is a globally recognized expert in customer strategy and management, with extensive experience in 45 states and 60 countries.
He has been featured in various media outlets such as the New York Times, Washington Post, and NPR's All Things Considered, and his work has been translated into multiple languages.
Brad is an instructor for LinkedIn Learning, offering courses on customer strategy, management, and customer experience leadership.
He has collaborated with renowned organizations like American Express, Apple, USAA, the University of California, and many others, contributing his expertise in customer service and management.
With a focus on quality standards, metrics, industry research, omnichannel contact center management, and management training, Brad has a proven track record in enhancing customer experiences.
As the former founding partner and CEO of the International Customer Management Institute, Brad has left a significant impact on the industry.
Currently working as an author, speaker, and consultant, Brad continues to be a sought-after professional in the realm of customer service and management.
For more insights, Brad's blog can be accessed at www.bradcleveland.com/blog.
