Brad Birnbaum

Brad Birnbaum is a seasoned innovator and trailblazer in the field of creating disruptive enterprise technologies, with over 25 years of experience as a C-level executive and serial entrepreneur.

Passionate about mission-driven leadership, Brad has a strong belief in developing solutions that tackle real-world problems, particularly in the realms of customer service and support.

Currently, Brad serves as the leader of Kustomer, a highly-rated customer service software company he co-founded, which was recently acquired by Meta in February 2022 and subsequently spun back out to operate independently in May 2023.

Prior to his role at Kustomer, Brad played pivotal roles in various companies such as Assistly, which was acquired by Salesforce and transformed into Desk.com, a prominent Salesforce SaaS SMB support solution. He also founded eShare Communications during his college years, eventually progressing to become the Chief Technology Officer and Executive Vice President of Product Development at eShare Technologies.

Throughout his career journey, Brad has held executive positions at Divine Interventures, eAssist, and Talisma, consistently focusing on enhancing customer support services for enterprise-level organizations.

His expertise extends to leading the community chat team at AOL and serving as the CTO for Airtime, demonstrating a diverse range of impactful contributions to the tech industry.

Brad Birnbaum is also a notable contributor to Forbes, where he shares insights on current trends influencing the customer service sector, reflecting his thought leadership and deep understanding of the industry.

In terms of education, Brad pursued a Bachelor of Science degree in Information Systems from Stony Brook University, complemented by studies in Computer Science at Brandeis University.

Overall, Brad Birnbaum's rich professional history and significant contributions to the field of enterprise technologies and customer service make him a respected figure in the industry.

Keywords: Innovator, Trailblazer, Enterprise Technologies, Customer Service, Leadership, Entrepreneurship, Mission-Driven, Kustomer, Meta, Salesforce, Tech Industry, Forbes Contributor.