Bobby Qua

Bobby Qua is a seasoned professional with over 15 years of experience in the BPO/Call Center industry and a total of 16 years in the IT field.

He has a strong background in managing various IT tools and possesses in-depth knowledge of Desktops, Networks, Telco, Server environments, and Work @Home solutions.

With over 12 years of experience in IT Management, Bobby has excelled in roles such as IT Technical Account Management, IT Service Delivery, IT Operations, and Transition Team management.

His objective is to broaden his scope in the IT field by effectively leading and managing teams to deliver high-quality services and uphold a culture of continuous improvement.

Bobby is committed to providing a coaching culture for IT staff, implementing Technology Performance Metrics and SLA's, as well as initiating cost-saving measures to support the company in achieving its goals and revenue targets.

He emphasizes the importance of conducting quarterly performance reviews to enhance employee metrics aligned with the company's goals and visions.

Bobby aims to ensure a 99.9% uptime on systems and hardware while successfully executing project implementations.

He pursued a Bachelor of Science in Computer Science at Colegio de San Agustin.

His professional journey includes roles such as IT - Technical Account Manager at Transcom, IT - Technical Account Manager at Teleperformance, Sr. IT Manager/IT Manager at TeleTech, IT Lead - Site IT Manager at TeleTech, Regional IT Specialist at TeleTech, Regional IT Desktop Support at TeleTech, IT Engineer at BIZTalk Call Center, IT Specialist at IOAsia Call Center, and Sys and Network Administrator at CENECO.