Bill Phelps

Experienced Chief Operating Officer

Bill Phelps is the Chief Operating Officer (COO) at UserZoom, a company that has recently become part of UserTesting. He has held this position since February 2018 and served until December 2022. His role at UserZoom involved overseeing operations and contributing to the company's strategic direction in the user experience research field.

Phelps has extensive experience in leadership roles across various companies. Before joining UserZoom, he was the COO at Integral Ad Science from September 2015 to February 2017, and he also served as COO at DemandTec, which was acquired by IBM, from February 2008 to June 2014. His career includes significant positions in professional services and operations at several technology firms, including Ketera Technologies, Selectica, and KANA Software, among others.1 2 3

He is based in Santa Barbara, California, and has a strong professional network, as indicated by his 500+ connections on LinkedIn.1

Experience

Former COO at UserZoom (now part of UserTesting) until December 2022, COO at Integral Ad Science from September 2015 to February 2017, COO at DemandTec (acquired by IBM) from February 2008 to June 2014, SVP, Professional Services at DemandTec (acquired by IBM) from June 2007 to January 2008, VP, Professional Services at Ketera Technologies from September 2003 to May 2007