Bill Hawkins is an experienced professional with a strong background in managing customer-facing service environments. With a focus on delivering exceptional results, Bill has managed P&L and team resources while driving customer satisfaction and growth. With a particular emphasis on new program development, Bill has received recognition for his work in this area. He has a depth of knowledge in various customer service settings, including retail and hospitality, which allows him to effectively navigate various environments. His mission is to help businesses provide excellent customer service to their clients while scaling their operations.