Bianca Ker

Bianca Ker is a senior professional in the customer success and influencer marketing field, currently holding the position of Senior Director of Customer Success - Influencer Marketing at Sprout Social, Inc.1 Based in Inglewood, California, Ker has an extensive background in customer success, business development, and marketing.

Professional Experience

Ker's career trajectory showcases her expertise in customer-centric roles:

• At Sprout Social, Inc., she has been serving as the Senior Director of Customer Success - Influencer Marketing since September 2023.1
• She is also a Member of the Board of Advisors at Kaizan, a position she has held since March 2023.1
• Previously, she was the Director of Customer Success at Panoramic from February 2019 to January 2021.1
• She also held the role of Director of Customer Success at Snaps (which was later acquired by Quiq) from March 2017 to February 2019.1

Skills and Expertise

Ker's professional background indicates strong competencies in:

• Customer Success Management
• Influencer Marketing
• Business Development
• Team Leadership

She holds certifications in YouTube Digital Rights Management and is a certified Tagger Influencer Marketing Professional.1

Professional Reputation

Ker is highly regarded by her peers and colleagues:

• Anthony Green from Surfside praised her, stating, "Bianca's trustworthiness, cross-collaboration abilities, and leadership qualities make her an invaluable asset to any team."2
• Austin Bone from Meta commented, "Bianca is the kind of professional people follow, and I can't wait to work with her again someday."2

Thought Leadership

Ker is active in sharing her expertise and insights in the customer success field:

• She has written about why customer success thrives in operations.3
• She has also published content on in-app chat support software.4
• Ker participates in speaking engagements, such as the upcoming "Strategies for Efficient Growth During Shifting Economics" event.5

Bianca Ker's LinkedIn profile, with the username "biancaker," reflects her professional journey and current role at Sprout Social, Inc., showcasing her as a leader in the customer success and influencer marketing space.