Bhavana Nagesh

Bhavana Nagesh is a skilled professional with a proven track record of achieving top rankings in various metrics such as call duration, number of calls, and customer satisfaction ratings.

She excels in technical support services, boasting an 80% resolution rate of tickets within 24 hours and a knack for installing and monitoring desktop computers during large-scale upgrades.

Bhavana's rapid processing of technical support calls at a 20% faster rate than her team's average underscores her efficiency in handling tasks.

Her contributions to network installation projects involving numerous workstations, printers, and communication rooms showcase her project management and infrastructure expertise.

Adept at scripting for automation, Bhavana saved valuable time by automating system patching processes in her previous roles.

Her interest in Cyber Security is evident through ongoing certifications in Ethical Hacking and AWS Solution Architect, coupled with a deep understanding of networking protocols like TCP/IP, DNS, and FTP.

Known for her adaptability, quick learning ability, and strong teamwork skills, Bhavana has mentored junior IT team members on network security practices and implemented data security standards.

Her academic background includes a Bachelor's degree in Computer and Information Sciences and a Master's degree in Cloud Computing from reputable institutions.

At present, Bhavana holds the role of Associate Site Reliability Engineer at Salesforce, leveraging her expertise and experience in the tech industry.