Jeff Gould is an accomplished service and support professional with a successful track record of building high-performing teams that consistently deliver exceptional customer satisfaction. His expertise ranges from Technical Support, Managed Service Provider, Pre-Sales Support, to IT functions. Jeff has worked in stable, start-up and turnaround corporate environments of all sizes. He holds a B.S. in Computer Information Systems from Aquinas College in Grand Rapids.

Jeff’s extensive background includes serving as Director of Technical Support at AppDirect, Director of Support at Meraki Inc., Sr. Director of Support and Services at Kasenna, Inc., and Director of Services at Electric Cloud. He’s also worked as Product Support Manager at Wyse Technology, Director of Support at MS2, Director of Support at EFI, and Manager of Support at Lucid.

As an experienced leader, Jeff has honed his skills precisely to build and mentor high-performing teams that consistently deliver exceptional customer satisfaction in a financially advantageous fashion. He operates in all kinds of corporate environments and has a vast history of responsibilities that proved to increase customer satisfaction.