Érica Kloss

Érica Kloss is an experienced professional currently working as a Manager of Clients and Business, providing investment solutions and banking services to investors. With a solid background of 10 years in processes, controls, and results monitoring, she possesses expertise in organizational strategies, customer service focus, ombudsman services (SAC, BACEN, and PROCON), and organizational relationships. Her skill set includes people management encompassing recruitment processes, training programs, productivity enhancement, and performance evaluations. Érica has a proven track record in team coordination and solution development.