Faisal Juma is an accomplished business leader with a wealth of experience in implementing omni-channel strategies, improving performance, and managing servicing operations. He has worked with top organizations, including JPMorgan Chase, Capital One, and Bank of America, in various capacities ranging from VP of Merchant Services to Personal Banker. Faisal's education background includes a Master of Business Administration from Southern Methodist University's Cox School of Business and a Bachelor of Business Administration from the University of Houston's C.T. Bauer College of Business.

As a dynamic professional, Faisal excels in analyzing existing operations and implementing sustainable strategies, processes, and technologies to streamline productivity. He has led large teams domestically and internationally, establishing exceptional relationships with his colleagues and developing a talented pool for long-term retention and succession planning. Faisal's expertise in workforce management, investment sales, digital servicing operations, and contact center operations is an asset to any organization seeking to optimize its performance.