UC Berkeley Extension

San Jose State University

Notre Dame High School

Immaculate Heart of Mary

Office/HR Manager at GrowthPoint Technology Partners

San Francisco Bay Area

Reception, Administrative and Executive Support- Act as receptionist to greet all guests- Open and direct mail daily; arrange for courier services and FedEx accounts- Coordinate domestic and international travel and logistics - Assist in scheduling for operations management- Produce PowerPoint presentations, documents, meeting materials and reports; convert documents to PDF and file as needed- Assist compliance officer in maintaining FINRA regulations- Client invoicing & file maintenance- Process invoices and issue checks in QuickBooksFacilities Management and Office Maintenance- Liaise with property managament and building maintenance, manage janitorial service, ensure office cleanliness and oversee janitorial service- Manage office vendors and equipment, - Troubleshoot IT and communications problems and liaise with GrowthPoint's IT Manager- Provide private event support including catering and private dining reservations- Maintain meeting room calendars- Supplies and Inventory ManagementHuman Resources- Manage employee expenses, reimbursements, and vacation policy- Manage recruiting and new hire process- Assist with payroll via Fidelity eWorkplace- 401(k) fiduciary through Fidelity PSW- Total Compensation Statements for employees- Plan team building events and strategy sessions- Point of contact for employee benefits- Recruiting coordinator

GrowthPoint Technology Partners

Office & Human Resources Manager

- Answered and directed all incoming calls- Collected and sent mail and overnight packages via USPS and FedEx- Responded to general inquiries via Cerberus Helpdesk- Developed and managed the Aviation Partnership Rewards Program to engage the local aviation community- Coordinated all aspects of the Pilot Experience Program including itinerary, catering, photography, and paperwork- Managed group sales and events such as charters and special requests for large companies and high profile clients- Completed guest reservations in SkyVantage Airline Management System and upsell merchandise; highest number of successful guest bookings in 2012- Facilitated company booth at business and aviation events- Created and maintained Pinterest account

Airship Ventures, Inc

Customer Relations Specialist & Aviation Programs Partner

- Answered and directed all incoming calls- Assisted walk-ins with general inquiries- Maintained office facility- Managed student and instructor flight calendar- Dispatched aircraft to students, instructors, and renters- Processed invoices for aircraft rentals and aircraft maintenance billing through FBO Manager system

Diamond Aviation

Front Desk Receptionist

- Trained in updating the Automated Service Observation System in accordance with the required rules and regulations provided by the National Weather Service

San Jose International Airport Air Traffic Control Tower

Certified Weather Observer

- Answered and directed all incoming calls- Dispatched incoming and departing aircraft- Coordinated needs of high profile customers including transportation, hotel accommodations and catering orders- Updated ramp sheets with aircraft locations on flight deck- Reserved conference rooms- Provided high quality customer service to all guests- Maintained reception area, lobby, and kitchen

Atlantic Aviation

Customer Service Representative

- Greet customers and assist them with questions and selections- Complete merchandise transactions- Assist customers with custom imprinting orders, including invitation verbiage, design, and layout- Audit store inventory- Open and close the store, maintaining register cash count and daily procedures- Coordinated special events and debuts with previous manager and owner

Sara Farana