Suggestions
Betty Heide
Director Workforce Management at Experian
Betty Heide is a Proven Global Operations executive with over 15 years of experience in the contact center industry, specializing in Workforce Management, BPO, and multi-site, multi-country call center leadership.
She holds an Associate's Degree from Casper College in Casper, Wyoming and has a strong background in reporting, analytical practices, business process outsourcing, and vendor management.
Betty is highly skilled in workforce management, forecasting theory, processes, and systems, with a focus on creating solutions and mentoring leaders across global locations.
Her previous roles include Director Workforce Management at Experian, Director Global Operations at Western Union, Consultant at Peppers & Rogers Group (A TeleTech Company), and various managerial positions at TeleTech.
With a track record of excellence and expertise in global operations, Betty Heide stands out as a leader in the industry.
