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Bert van Rooijen
Global Director Implementation Services at Showpad - team quarterback - people first manager - culture guardian
Professional Background
Bert van Rooijen is a seasoned expert in implementation services and professional services, renowned for his strategic leadership at Showpad, a leading sales enablement platform. With a career that highlights his ability to drive change and efficiency, Bert has ascended the ranks to become the Global Director of Implementation Services at Showpad. In this pivotal role, he is responsible for overseeing global implementation strategies, ensuring that clients maximize their use of Showpad's innovative tools and technologies to improve sales performance and productivity.
Prior to his current position, Bert served as the Global Lead for Implementation Services, where he honed his skills in managing complex projects and delivering exceptional customer experiences. His journey at Showpad began as a Support Engineer, which allowed him to cultivate a deep understanding of customer needs and operational efficiencies. Bert has held various managerial roles, including Director of Professional Services EMEA and Manager of Professional Services EMEA, where he successfully led teams and drove innovation within the organization.
Education and Achievements
Bert's educational background includes a bachelor's degree in Graphic Arts with a focus on Production Management from Arteveldehogeschool. This educational foundation has equipped him with the skills necessary to navigate both the creative and technical aspects of his career effectively. His strong academic background complements his extensive professional experience, providing a unique blend of creativity and analytical skills that are critical in today's fast-paced commercial environments.
Bert's tenure at Showpad is marked by numerous milestones that underscore his commitment to excellence and customer satisfaction. His evolution from a Support Engineer to the Global Director of Implementation Services reflects his dedication as well as his capacity to adapt and grow with the organization. His strategic vision has been instrumental in the continuous improvement of service offerings at Showpad, enhancing the value delivered to clients across the globe.
Achievements
Bert van Rooijen has significantly contributed to Showpad through various leadership roles, each bringing unique value to the organization. His contributions have not only streamlined internal processes but have also enhanced the overall customer experience. Notable achievements include:
- Global Strategy Development: As Global Director of Implementation Services, Bert plays a crucial role in the development of overarching strategies that guide the implementation of Showpad’s solutions across different markets.
- Team Leadership and Mentorship: His ability to lead teams effectively has been recognized, as he instills a culture of collaboration and knowledge-sharing, ensuring that team members are equipped to exceed client expectations.
- Process Optimization: Bert's insights into operational efficiencies have led to optimized service delivery processes, ensuring timely and quality implementation services that cater to a diverse clientele.
- Client Success Focus: He has consistently driven initiatives aimed at improving customer satisfaction, leveraging data and feedback to fine-tune implementation strategies and address client needs more effectively.
- Innovation in Service Delivery: By fostering an environment of innovation, Bert has encouraged the adoption of best practices in implementation and service delivery, setting a benchmark for excellence in the industry.
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Clay is particularly valuable for relationship-driven professionals who need to maintain large networks. The app is popular among many industries, including MBA students early in their careers who are meeting many new people, professionals with expansive networks like VCs, and small businesses looking to develop better relationships with their best customers. Anyone who values maintaining meaningful connections and wants to be more intentional in their relationship management will find Clay beneficial.
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