Bernie Gessner is a highly accomplished and visionary customer experience leader with over a decade of experience in global team leadership, operational management, and organizational growth. He has a record of consistent success in driving multi-million-dollar revenue by identifying and creating opportunities through his continuous improvement-driven focus. He is an insightful leader with excellent interpersonal skills which allows him to build and engage high-performing teams to contribute to sustaining optimal customer experiences.

Bernie has achieved several milestones in his career. As the former Vice President of Global Customer Experience at Fossil Group, Inc., Bernie competently led international teams of up to 500 members, managing over 2.1 million contacts annually through voice, email, chat, and social media. He coached and ignited his team to achieve sales and revenue growth by creating and implementing extraordinary experiences for customers, employees, and end-users. Bernie also ensured consistently-positive customer experiences by developing and aligning processes, procedures, and KPIs with teams globally. Bernie was selected to serve as an Executive Leader for global omnichannel initiatives, including the comprehensive eCommerce platform select (~$28M spend) and implementation.

Bernie's specialties include Global Team Building, Customer Relationship Management, Project Management, Change Management, Cross-Functional Collaborations, Process Improvement, Global Support Team Management, Strategic Planning, Strategic Executions, Training & Professional Development, and Resources & Budget Managing. He actively seeks to remain current on customer and market trends, and he is always eager to connect with like-minded professionals. Bernie studied at Metropolitan State University of Denver and Santa Monica College.