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Bernie Arnason
Connecting the dots between technology and business | CX, AI, Telecom, Broadband
Bernie Arnason is an Industry Principal in Information and Communications Technology (ICT) at Frost & Sullivan.12 He is a leading strategic advisor and entrepreneur in the ICT industry, with extensive experience supporting clients across the ICT ecosystem.3
As part of his role at Frost & Sullivan, Arnason:
Expertise and Responsibilities
- Moderates discussions on emerging technologies, such as generative AI and its impact on contact centers1
- Leads industry analyses and authors reports, including the Frost Radar™ for Cloud Contact Centers in EMEA2
- Provides insights on market trends and innovations in customer experience technologies4
Background
Bernie Arnason brings over 25 years of experience to his position at Frost & Sullivan.5 His expertise spans various aspects of the ICT industry, making him a valuable resource for clients seeking strategic guidance.
Industry Recognition
Arnason is recognized as an expert in his field, often quoted in industry reports and publications. His analyses are particularly noted in areas such as:
- Cloud contact center solutions
- Artificial intelligence applications in customer service
- Digital transformation strategies for businesses
Professional Engagement
Bernie Arnason is actively involved in:
- Moderating Virtual Think Tanks and in-person discussions with industry leaders14
- Authoring industry reports and market analyses
- Providing strategic insights to Frost & Sullivan clients
His LinkedIn profile can be found under the username "berniearnason", where professionals can connect with him and follow his industry insights.3
