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Benoit Tessier
Conseiller en gestion des processus chez Les services conseils ABna - L'humain au cœur de nos actions
Professional Background
Benoit Tessier is an esteemed IT professional with an impressive career spanning more than 25 years in the information technology sector. His vast experience encompasses various roles, including process implementation, IT service management, and strategic advice, all contributing to his well-rounded expertise in the field. Benoit's career journey reflects his unwavering commitment to improving IT management and ensuring exceptional customer experiences. His leadership roles have allowed him to guide teams and organizations towards operational excellence, fostering an environment where high-quality deliverables are expected and achieved.
Benoit's experience includes pivotal positions such as Service Management Architect at IT Chapter and Director of Support and Customer Success at EasyVista. He has seamlessly navigated the complexities of IT service management, serving as a crucial resource for organizations looking to enhance their IT processes. His tenure at Symphonie TI as an ITSM Consultant further cemented his reputation as a thought leader in the industry. Benoit believes in being proactive and continuously seeks innovative approaches to drive positive change in organizations.
Throughout his career, Benoit has showcased his dedication to customer relations, continually recognizing the pivotal role it plays in technological success. His ability to establish trust with clients and colleagues alike sets him apart as a reliable and authentic professional. He leads teams with confidence, ensuring that all efforts are aligned with the strategic vision of the company. Benoit's keen attention to detail helps him identify potential obstacles and address them decisively, positioning him as a strong decision-maker in the fast-paced IT landscape.
Education and Achievements
Benoit holds a DEC in Information Technology from CEGEP Bois-de-Boulogne, which laid the foundational knowledge that has supported his extensive career. Complementing his technical education, he also has a DEC in Social Science from the same institution, enriching his understanding of human relations and their impact on technology implementations. Additionally, he furthered his studies in Political Science at the Université de Montréal, providing him with a unique perspective on the interplay between technology, society, and governance.
Benoit's continuous professional development is evident in his ITIL certification, signaling his proficiency in IT service management best practices. He is also known for his excellent communication and presentation skills, allowing him to articulate complex IT concepts clearly to diverse audiences. This ability not only aids in building strong relationships but also ensures that initiatives are well understood and embraced by all stakeholders.
Notable Roles and Contributions
Benoit has held numerous influential positions throughout his career, significantly impacting the organizations he has worked with. As the Director of Support and Customer Success at EasyVista, he was instrumental in developing strategies that prioritized customer success, ensuring alignment with organizational goals. His leadership as Vice-President of the Board at Cégep régional de Lanaudière reflects his commitment to education and supporting future talent in the IT field.
In addition, Benoit's role as President of the Local HDI chapter at HDI Montréal Chapter highlights his dedication to community engagement and professional networking. He has contributed his expertise to enhance ITSM and support standards, positioning himself as a key figure in the IT service management community. Benoit's earlier roles, including ITSM Analyst and Change Manager at Domtar and Consultant at CGI, equipped him with hands-on experience that has directly influenced his strategic approach in later roles.
Achievements
Benoit Tessier's career is marked by a consistent focus on achieving customer success and operational excellence. He is recognized for his ability to lead teams in developing and implementing innovative IT strategies that enhance service delivery. His achievements in fostering high-performing teams have been instrumental in navigating organizational transformations and facilitating better service outcomes. Benoit's competitive spirit drives him to exceed expectations, both for himself and his team members, ensuring that every project meets the highest quality standards.
In summary, Benoit Tessier is a dedicated IT veteran with a wealth of experience and a passion for customer-focused service delivery. His background in information technology, extensive leadership experience, and commitment to continuous improvement in IT management reflect a professional dedicated to driving success in every endeavor.
tags':['IT veteran','customer relations','IT service management','leadership roles','ITIL certified','Agile environment','strategic advice','process management','excellent communicator','change agent','ITSM tools','team management','Cégep Bois-de-Boulogne','Universite de Montreal','quality deliverables','proactive approach'],
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