Ben Moore

Ben Moore is the Director of Business Intelligence & Analytics at Frontdoor, Inc., a position he has held since April 2019. He has extensive experience in business intelligence, analytics, and operations management, having previously served in various leadership roles that focused on process improvement and operational efficiency.

Professional Background

• American Home Shield: Prior to his current role, Moore was the Director of Process Improvement from May 2009 to April 2019.
• ServiceMaster: He also worked as the Director of BPO & BPR, where he enhanced strategic operations through business process outsourcing.
• GE Appliances (a Haier company): Moore held the position of Vice President of Service Operations, overseeing a division with a profit and loss responsibility of approximately $200 million. His focus there was on business development and customer experience.

Education

Moore earned a Bachelor of Business Administration degree from the University of Memphis, which he completed in 2000.

Skills and Expertise

His expertise includes Six Sigma methodologies, where he has achieved certifications such as Six Sigma Master Black Belt and Black Belt, indicating a high level of proficiency in process improvement techniques.12

Moore is based in Germantown, Tennessee, and is recognized for his contributions to the consumer services industry, particularly in enhancing operational efficiencies and leveraging data analytics to drive business decisions.23