Ben Brennan

Ben Brennan is the Head of User Experience at PeopleReign, a role he recently assumed as of November 2023. He is also recognized as the author of Badass IT Support and the CEO of QSTAC, a company that focuses on enhancing IT customer experience through a proprietary measurement system. Brennan has been acknowledged as a Top 25 IT Thought Leader by HDI for three consecutive years (2020, 2021, 2022) and serves on various boards in the tech industry.

Professional Background

Brennan has an extensive background in IT and user experience, having held senior positions at notable companies such as Verizon Media, Yahoo, Box, and Twitter. His experience includes:

• Senior Director of IT at Verizon Media from April 2017 to November 2019.
• Global IT Strategy role at Yahoo from March 2015 to April 2017.
• IT Support Engineer and Culture Ambassador at Twitter from June 2011 to September 2013.

Education

He holds a Bachelor’s degree in Psychology from Texas A&M University and a Master’s degree in Counseling Psychology from Southwestern Theological Seminary.

Contributions and Recognition

Brennan's work emphasizes customer-centric IT support, which aims to boost workforce productivity and employee engagement. His innovative approach has led to the development of an enterprise SaaS version of QSTAC that is accessible for various organizations.

His contributions to the field have been recognized through various awards and honors, including being a featured contributor for HDI in 2020, where he published articles aimed at improving IT service delivery metrics.

In summary, Ben Brennan combines his expertise in user experience with a strong background in IT management to drive innovation and enhance customer satisfaction within organizations.