Ben Brennan

Author of Badass IT Support, Head of UX @PeopleReign, Inventor of QSTAC IT Experience Platform, Top 25 IT Thought Leader (HDI, ‘20, ‘21, ‘22), Board Member.

Ben Brennan is a renowned author, CEO, speaker, and podcast host, distinguished as a 'Top 25 IT Thought Leader' by HDI.

With a background as the Senior IT Director at prominent companies like Verizon Media, Yahoo, Box, Twitter, Jawbone, and Pivotal Labs, Ben has implemented the QSTAC® method to enhance IT customer experience and formulate data-driven strategies for world-class service.

In 2020, Ben and his team successfully launched an enterprise SAAS version of the QSTAC tool, making exceptional IT customer experiences accessible and affordable for all businesses.

Driven by the belief that customer-centric IT support elevates workforce productivity and employee engagement, Ben champions the notion of striving to be an industry leader in delivering exceptional service.

Ben Brennan's educational background includes a BA in Psychology from Texas A&M University and an MA in Counseling Psychology from Southwestern Theological Seminary.

Throughout his career, Ben has held various key positions such as Head of User Experience at PeopleReign, Founder & CEO at QSTAC, and roles at Verizon Media, Yahoo, Box, Twitter, Jawbone, and Pivotal Labs, where he was instrumental in elevating IT services to new heights.

In addition to his IT roles, Ben has diverse experience as a writer, musician, producer, and Program Manager, showcasing his multifaceted talents and interests.