Western Governors University

University of Tennessee, Knoxville

Retired

Teledyne Technologies Incorporated

SharePoint Nintex Developer

HR Specialist

The Spaceship Company

Project Specialist, Communications

Associate Program Planner and Cost Analyst

Business Support Specialist

Extract relevant data from systems into a single source reporting tool with custom dashboards enabling management to make real-time decisions and projections based on sound and complete data.

Consolidate, reconcile and analyze data from various sources to ensure accuracy and completeness reports.  Data is typically not compatible thus requiring scrubbing, quality checking, and identifying anomalies to ensure accuracy prior to delivery of results.

Create custom trackers in InfoPath forms for Reps to enter data.  Build custom dashboards and views in SharePoint/Excel/Microsoft Access enabling Team Leads to see Rep data in real-time to proactively address issues immediately.

Bronze Lean project: create, implement, and maintain real-time custom Access Database system linked to SharePoint with dashboards for Management to run site, team, segment, system, and/or individual reports.  

Silver Lean project:  create, implement, and maintain custom Access database for the Resource Library including dashboards for entering and updating data as well as reporting.

Leading a remote team of eight in a migration project of an enormous amount of content from an intranet site to SharePoint. 

Assist in-house and remote users with everything from Excel pivot tables, to complex issues involving cascading drop-down menus in InfoPath Forms.

Streamlined Excel reporting process by linking to source data, eliminating manual entry.

Created custom database for in-house onboarding of new hires and internal moves to ensure new hires and reassigned employees are granted access to internal programs and software.

Created SharePoint site to track, log, and maintain Antelope Valley's Foundation Grants recipients and potential recipients.

Deluxe

Data Analyst / Sr. Admin Assistant

Interpreted schematics to determine exact parts needed for accuracy and customer satisfaction. 

Tracked and graphed overnight delivery requests to allow management to determine if expedited costs outweighed perceived value.  

Connected with customers;  understood their needs, heard the frustration in their voice regarding their new appliance not working.  Validated and reassured customers then followed-up to ensure service satisfaction.

Whirlpool Corporation

Builder-Dealer Representative

Developed and implemented a vast document control system for all Standard Operating Procedures (SOPs) to ensure compliance with governmental agencies.

Created a system to maintain all medical personnel recertification and continuing education requirements in accordance with the Medical Board of California.

Ensured and promoted open communication and collaboration across teams and departments through meetings and distribution of summary notes.

Genzyme Genetics

Document Control Specialist

Created and implemented a system to streamline the bid process, resulting in more awarded contracts.

Drafted contracts, budgets, bids, job descriptions and proposals.  Through thorough research and effective communication increased awarded contracts.  

Managed contracts and liaised between recruits and stakeholders to ensure compliance with contract requirements. 

Collaborated with internal and external stakeholders to manage timelines, resources, budget, and development efforts.

Trained key personnel in various contracts and the requirements of each.

R.L. KLEIN & ASSOCIATES

Contracts Manager

Becky Parker