Cheryl Douglas has an esteemed career in the media industry with a focus on customer service and satisfaction. She has worked with various organizations in different positions, including her most recent role as the Global Director of Media Research at Cision. Cheryl has also served as the Director of the London Press Club and Head of Media Research at Cision in the EMIA region. Prior to her leadership positions, Cheryl worked as a Media Manager at Gorkana, Customer Success Manager at News4Media, and Outsourcing and Competition Manager at News International. She specializes in transformation change, off-shore outsourcing, customer satisfaction, online and offline customer care, and customer success. Throughout her career, Cheryl has developed and implemented successful customer service plans to ensure excellent customer experience for internal stakeholders and external customers. She believes that customer service starts with the team and enjoys finding like-minded staff who value the brand's reputation.