Kristen Shovlin

Kristen Shovlin is a visionary leader known for her innovative thinking and customer-centric approach in the business world. With a background in Business Administration and Marketing from California State University-Long Beach, College of Business, Kristen brings a unique perspective to her role.

Currently, Kristen holds the position of Vice President of Sales Operations and Development at Delta Air Lines, where she leads a global team focused on driving premium revenue growth and enhancing the B2B & B2B2C customer experience. Her efforts are centered around humanizing the business and amplifying the voice of corporate customers to ensure exceptional service delivery companywide.

With an impressive career history that includes key positions at Delta Air Lines and Northwest Airlines/KLM, Kristen has honed her skills in sales operations, customer care, and reservations management. Her experience encompasses roles such as Managing Director of Sales Operations, Director of Customer Care, Director of Reservations Sales and Services, and Regional Director of Los Angeles Reservations.

Kristen Shovlin's expertise lies in spearheading strategic initiatives to drive revenue growth, optimize customer experiences, and streamline operations. Her leadership style emphasizes creativity, collaboration, and a deep understanding of customer needs. Kristen's track record demonstrates a commitment to fostering innovation and delivering results in dynamic business environments.

Through her role at Delta Air Lines and her educational background, Kristen has established herself as a thought leader in business development and sales operations. Her passion for thinking outside the box and humanizing corporate interactions sets her apart as a visionary executive dedicated to driving meaningful change and creating unparalleled customer experiences.