Scrum Alliance

PMSOFT Consultancy Pvt. Ltd

Anexas Europe

ITM Group of Institutions

University of Mumbai

Leading with Operational Excellence | Transformation | Strategic Thinker | Shipping Enthusiastic | MBA | CSPO® | PRINCE2® | Six Sigma - Black Belt | Ex-Maersk

Managing port operation budget for 3 regions. Vendor Management plan and supporting 15 countries to execute their port operations smoothly.

Hapag-Lloyd AG

Head - Operation Steering

Commit to the standards ISO 9001:2015 and ISO 14001:2015 for Hapag-Lloyd Quality and Environmental Management System (QEM System)

Quality and Environmental Management Delegate 

Vendor & Cost Evaluation, Standard Cost Maintenance, Review Container Supply Costs, Operations Reporting, Process Improvement, and Maintenance of vendor contracts in System

Manager - Operations 

Overall ownership of VIP, Inland Haulage and Surcharges Management which includes:
- Define and design easy process for Customer and Organisational users in Maersk, with help of RPA and system enhancements
- Invoice Quality Improvement and Process re-engineering
- Revenue visibility to all on agreed Surcharges related opportunities for improvement

Maersk Line

Senior Product Owner – Surcharges Management

Area of responsibility

- Fully implementing organization initiatives in the form of system and change management for Global Detention and Demurrage
- Ensure complete adherence of execution teams with Global process maps and agreed SOPs
- Identify opportunities for cost savings and value contribution through streamlining the process
- Regular review with the cross functional processes such as Finance, Customer Service, Sales and Trade & Marketing to track process progress
- Demonstrate competencies in formulation and expandable system and process architecture to meet organization initiatives

Transformation Manager - Detention and Demurrage

Tender & Big Strategic account Consulting, including business plan & Sales Strategy development.

Area of responsibility

- Take charge of all Key Client Tenders received by the Maersk Line & SafMarine organization worldwide
- Initiate the measurement of and continued improvements of the Key Client Tender Management process
- Stay updated on – and provide input to - Pricing strategies and guidelines as issued by Trade & Marketing Management
- Oversee and Provide input to the management of Service Level Agreements for GSC
- Provide training and guidance to sub-ordinates

Tender Management - Process Owner & Solution Design

Service Delivery and Operations Management
Managing Sales Processes in a Global  Service Centre, a captive BPO of the Largest Shipping Company in the world.
Managing a team of 150 staff engaged in mainstream process of Liner Sales for Maersk and Safmarine.

Manager

Responsibility for managing the outsourcing of MARS contract updates from local Maersk Line Agency Organisation to the GSC.
Improvement of the processes supporting MARS contracting in the Global Sales Organisation.
Assisting in the development and improvement of systems that support best practice in the global MARS contracting processes.

Business Process Owner - Sales

Responsible for Improve Productivity for Tariff & Contracting Process, Plan and sustain new off shoring businesses formation for GSC structure, including Business Plan.
Sustain delivery performance for current and future processes.
Achieve Employee Engagement Manage for Team of 90+ with good Customer Satisfaction score
Give onsite Training (need based).

Process Manager

Ensuring that the Teams are delivering the KPI(s) as agreed and set by the Team Manager.
Planning Resource & Staff Administration in a manner that ensures optimum utilization of resources
Ensure staff is adequately trained to perform the tasks assigned to them.
Monitor individual performance and providing timely /specific feedback to individuals in a constructive manner
Implementing Migrations & Organizational Changes & Implementing Improvements in Process as agreed and set by the Manager and Business Process Owners.
For, Credit Rebilling Analysis & Foreign Payat Discrepancy. Mange Cross border Inland Team

Team Leader

Assist Team Leader in executing day-to-day task smoothly & ensure Team performance is accomplished.
Team Member for Rate Audit

Maersk Shared Service Centres

Overall Responsible for business development initiatives.
- Managing work related to Customer Services and marketing.
- Handling logistic department for intermodal movement for Export Cargo.
- Acquiring Less than Container Load and Full Container Load Consignments for Shipment
- Concentrating on Less than Container Load Consignments, which are more profitable.
- Gained rich exposure in the entire operational and logistical processes

M/S Abhishek Sea and Air Shipping Transport System Pvt. Ltd

Senior Executive

Projects Coordinator, Business Continuity Planner and Management Support Portfolio

Harshit P.