University of Minnesota-Twin Cities

DeVry University

Indiana University–Purdue University Indianapolis

Indiana State University

Vincennes University

Enterprise Project Manager at ComplianceQuest

Cape Coral, Florida, United States

IT Project ManagerResourceful IT Project Manager skilled in streamlining operations and maintaining schedules to ensure maximum customer satisfaction and business revenue.  Expertise in coordinating teams and resources to complete objectives.  Organized and detail-oriented with proactive and hard-working nature.Key Achievements:	Defined processes and tools best suited to each project. Moved between agile and waterfall approaches depending on project specifics and customer goals, creating detailed project road maps, plans, schedules and work breakdown structures.	Led teams across broad technical, financial and business disciplines. Focused teams on business objectives and tracked progress to ensure project milestones were completed on time, on budget and with the desired results.	Mitigated risk factors through careful analysis of financial and statistical data. Anticipated and managed change effectively in rapidly evolving global business environments.	Diligent project manager offering a proven record of success leading all phases of diverse technology projects.	Business strategist; plan and manage small to medium projects aligning business goals with technology solutions to drive process improvements, competitive advantage and bottom-line gains.Projects Completed or in progress:Quality Management Solution System- For ISO, Aeronautical, Health and Automotive CertificationsAPI Portal   - Increasing No Touch Sales by a million a day within 6 months of implementationApplication Portfolio Management SolutionDigital Performance & Application Performance Management SolutionIdentity and Access Management - Privileged Access Management- Customer Identity and Access Management- Access Governess

Digi-Key Electronics

IT Project Manager

Vendor Manager / Asset Management / Level 4 Support ManagerSelf-motivated Vendor Relationship Manager adept at managing and negotiating vendor contracts. Proficient in all areas of vendor management, including the application of basic financial and accounting practices. Specialize in managing relations with both smaller and larger vendors.Key Achievements:	Build and maintain vendor relationships and serve as the primary contact on vendor-related issues.	Monitor/track vendor performance to ensure Service Level Agreements (SLAs) were met and address and resolve service-related deficiencies.	Prepare project progress reports and identified areas for improvement.	Negotiate with vendors on hardware, hardware services and pricing with steps to move forward to engineering.	Leverage existing vendor relationships to maximize value and research new vendors or services in the market; recommend new products and services as needed/required.	Manage all assets using multiple reports.  Using that data I created multiple reports using excel spreadsheets for senior directors and vice presidents.	Manage the highest level support within Best Buy for retail hardware and services which included 24 engineers for deployments and support.	Prepared Schedule for multiple deployments to eliminate any possibly overlaps that could take down retail systems for US, MX and some of Canada.

Best Buy

Vendor/Asset Manager & Top Level Support Manager

I develop interactive marketing strategies to help my clients achieve their business goals.  I develop these strategies and tactics based on web analytics, surveys, secondary research, emerging interactive trends and marketing strategy best practices.  I begin all projects with a deep understanding of my client's business, customers, competition and business limitations.  I continue with measuring and analyzing the success or failure of our strategies and tactics.	Key Achievements:Planned and executed a marketing strategy to increase sales for a struggling fast food store.  Increased sales to a point where they received #1 most improved franchise in the Twin Cities.Enabled several small businesses a way to compete against the larger competition.Worked with both the business owners and the employees to reach their marketing goals.Created an interactive program / product that will allow others to do online marketing for local businesses.  The program provides a trackable, verifiable and sustainable way to market to their customers.

StayLocal.in

Director of Online Target Marketing

Provide leadership with operations and staffing for a start-up medical device company. Develop business financial forecast and budget. Negotiate government contracts. Develop company handbook, accounting procedures, and audit policies. Create new sales and marketing programs to promote product awareness. Managed design of company Website to enhance experience for online visitors. Provide training and support for after hours customer service. Manage grant process with National Institute of Health. Track all operational expenses.Key Achievements:	Instrumental in increasing company sales by 250% annually by making significant changes in the marketing program.	Created and implemented effective strategies for new online storefront, search engine optimization, as well as email marketing, print advertising, and telemarketing programs.	Work closely with VHA and Federal contacts to obtain government contracts and expand product recognition nationwide.

GT Urological, LLC

Business/Operations Manager at

CHAMPION AIR – Bloomington, MN	Controller, System Operation ControlManage day-to-day airline activities including planning, scheduling, reporting, and customer service. Communicate with customers to ensure fulfillment of private contracts. Coordinate operations and changes with internal departments. Develop recovery plans to minimize disruptions. Track and report on airline efficiency, movements, and related costs. Monitor compliance with DOT, TSA and FAA regulations. Key Achievements:	Continuously analyze airline operations to optimize efficiency and costs.	Plan and coordinate all activities related to customer service, crew scheduling, aircraft dispatch, maintenance control, and travel.	Developed positive relations with key customers including NBA, NHL, Nascar, and DOD. 	Earned recognition for identifying issues in early stages and pro-active problem solving.

Champion Airlines

Systems Operations Controller

Managed daily operations and financial control of new retail business. Oversaw merchandise planning, purchasing, and store displays. Communicated with customers to discuss needs, present product offerings, and resolve service issues. Hired, trained, and supervised all store employees. Maintained vendor relations to ensure product quality, pricing, and service. Monitored accounts payable/receivable, payroll, and tax reporting. Key Accomplishments:	Provided leadership in the start-up of a sporting goods retail store with 12 employees.	Developed strategic marketing plans that increased gross sales by over 30% annually.	Instrumental in expanding target market from local to nationwide within one year.	Initiated relationships with several new customers resulting in servicing contracts.	Designed, built and maintained a new website to drive company recognition and market share.	Trained employees on store policies, inventory control, point of sale, and customer service.

Kriss Pavik