Robin Zhang

Robin Zhang is a highly experienced IT professional with over 15 years of expertise in IT solutions and technical support. He possesses a wide range of skills including system architecture design, database management, application development, system integration, team management, service management, and customer relationship management.

In his career, Robin has demonstrated solid service management, project control, issue tracking, change management, and cross-cultural communication for global services delivery and team management. He is known for his efficiency, responsibility, and self-motivation in the workplace.

His areas of expertise cover a broad spectrum of IT domains including Operating Systems like Microsoft Windows Client/Server, Redhat/CentOS Linux, and Mac OS X Server. He is proficient in System Services such as Microsoft AD, DNS, DHCP, Sharepoint, Apple Business Services, and DMS. Robin also has expertise in Database management with Microsoft SQL Server, Virtualization technologies including VMware vSphere, VMware Fusion, Parallels Desktop, and Storage solutions like NetApp and VMware vSAN.

Furthermore, Robin Zhang is skilled in Application Development using tools like Microsoft VB, VB.NET, C#, ASP.Net, SQL SSIS, OLAP/SSAS, and SSRS. He has experience in Continuous Integration, System Integration, and Architecture Design. His Project Management skills include PMP and Kanban methodologies, while his Service Management expertise encompasses ITIL Service Operation and Continuity Service Improvement.

Robin holds several esteemed certifications including Microsoft MCP, MCSE (Windows 2000), MCSD (Visual C++), MCDBA (SQL Server 7), MCITP (SQL Server 2005), ITIL v3 Foundation, Project Management Professional (PMP), Redhat Linux Certified Engineer (RHCE), and VMware Certified Professional (VCP). His educational background includes an MBA in Information Management from The University of Hull and studies at Nanjing University of Aeronautics and Astronautics.

In his professional journey, Robin has held key roles in reputable organizations such as Interactions - Daymon Worldwide (Advantage Solutions) as the IT Manager, incadea - A Cox Automotive Brand as the APAC Support Manager, Trend Micro as the Technical Manager and Architect, and Ernst & Young as a Senior System Analyst. His diverse experience and comprehensive skill set make him a valuable asset in the field of IT solutions and support.