Barry Richards

Barry Richards is a seasoned professional with over 12 years of experience in the IT industry, specializing in Service Management.

Throughout his career, Barry has excelled in roles such as Service Level Manager and Critical Incident Manager, showcasing his ability to manage geographically dispersed teams effectively.

In his previous positions, Barry was instrumental in ensuring the execution and delivery of services met and exceeded performance targets, emphasizing process adherence and improvement.

His key competencies include swift reaction to critical incidents, effective communication across departments and business levels, and managing the restoration of service during high-stress situations.

Barry is skilled in creating and maintaining Business Communications and Management Reports, underlining his commitment to delivering quality service and building strong relationships within organizations.

With a strong educational foundation in HNC Computer Studies from East Durham College, Barry remains a highly motivated, adaptable, and customer-focused professional dedicated to achieving the best outcomes in his roles.