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Barrie Arnold
Co-founder, CRO. On a mission to save time, money and lives
Professional Background
Barrie Arnold is an innovative and results-driven leader with over 20 years of experience in sales, marketing, customer service, and client management across three continents. With a remarkable capability to push boundaries and sign significant clients, Barrie has consistently delivered on ambitious revenue targets throughout his extensive career. His professional journey has encompassed a wide range of roles, including serving as a Chief Commercial Officer, co-founder, and strategic advisor for various organizations.
His unique approach to operational management emphasizes the understanding of each department and team as individual systems with specific purposes. Barrie believes that when these systems are transparent and well understood, achieving transformation and innovation becomes significantly easier. His insights and extensive expertise in strategic planning make him a monumental asset in any business setting, be it a start-up, scale-up, or through mergers and acquisitions.
In addition to operational roles, Barrie has built and optimized companies from the ground up, taken struggling businesses to successful exits, and significantly increased sales through meticulous product lifecycle management. His superpower lies in coaching commercial teams to quickly grasp the distinct needs of each client, providing immediate solutions, and enhancing overall customer satisfaction. Barrie's passion for technology that impacts a large scale resonates deeply as he remains committed to optimizing market opportunities, regardless of the industry or service offered.
Education and Achievements
Barrie Arnold's educational journey began at Bishops Diocesan College, which laid a foundation for his future pursuits in higher education. He then studied at the prestigious University of Cape Town, where he completed a Post Graduate degree in Marketing Management, as well as undergraduate studies in Clinical Psychology and Organizational Psychology. This diverse educational background has equipped him with the analytical and strategic skills necessary for understanding consumer behavior and market dynamics.
Professionally, Barrie has held numerous key positions that underscore his capabilities and accomplishments in the business landscape. As the Chief Commercial Officer at PayByPhone, he played an integral role in guiding the company towards its strategic goals while fostering substantial growth in client engagement and retention. His tenure as the SVP of Sales for North America at Striata is marked by his ability to expertly capitalize on market opportunities and enhance sales channels.
Barrie's contributions extend to philanthropic work as well, serving as a Board Member and Trustee at Starfish Greathearts Foundation, where he has positively influenced children’s lives through dedicated support initiatives.
Notable Contributions
Strategic Advisor Roles
- Serving as a Strategic Advisor at Phantom Pickleball, Barrie has been influential in steering the company towards achieving its strategic objectives. His experience as an advisor allows him to impart valuable insights drawn from his extensive operations background.
Co-founder and Chief Revenue Officer
- Co-founding ping as Chief Revenue Officer highlights Barrie's entrepreneurial spirit and prowess in driving significant revenue growth while optimizing the company's operational strategies.
Client Management Leadership
- Throughout his journey, Barrie has maintained a strong emphasis on client management. By taking ownership of the entire client management process—from thought leadership and sector analysis to service delivery—Barrie ensures that every interaction is designed to enhance customer satisfaction and retention, creating long-lasting relationships that build business success.
Public Speaking and Thought Leadership
- Barrie’s expertise and insights have also been shared through various public speaking events and engagements, effectively positioning him as a thought leader in his field. His ability to communicate complex strategies and operational concepts simply and effectively has allowed him to inspire others in the industry.
Diverse Industry Knowledge
- Barrie has acquired extensive knowledge across diverse sectors, including Mobile Apps, Fleet, Automotive, Insurtech, and more. His ability to understand and navigate different verticals ensures that he can contribute meaningfully to any business, regardless of the product or solution set they offer.
Achievements
- Successfully developed and executed go-to-market strategies that have propelled various organizations to meet and exceed their revenue expectations.
- Optimized product development cycles, ensuring that products meet market demands effectively, enhancing customer satisfaction.
- Demonstrated exceptional skills in building operational frameworks that ensure all team members clearly understand their roles and contributions towards the overall objectives, facilitating a culture of collaboration and empowerment.
- Recognized for coaching sales and marketing teams to foster a customer-focused approach, which has led to increased loyalty and repeat business from valued clients.
- Authored and delivered presentations sharing insights on effective sales strategies, customer lifecycle management, and technology integration in business processes, benefiting audiences ranging from startups to established corporations.
- Championed systems integration efforts leading to increased operational efficiency and market responsiveness, thus bolstering competitive advantages for businesses he worked with.
In summary, Barrie Arnold is a seasoned professional whose extensive career in sales, strategy, and management is marked by a history of driving substantial results. His passion for transforming businesses, combined with a deep understanding of client relationships and operational excellence, positions him as a leading figure in the industry. As he continues to pursue opportunities to innovate and optimize business processes, Barrie remains committed to leveraging his expertise to make a lasting impact.
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Clay is a relationship management platform that serves as a personal CRM, helping you organize and deepen both personal and professional relationships. It functions as a beautiful rolodex and CRM available on iPhone, Mac, Windows, and web, built automatically to help manage your network efficiently. Unlike traditional address books, Clay centralizes all your contacts in one place while enriching them with additional context and features to help you stay thoughtful and connected.
Clay works by automatically bringing together your contacts from various sources like email, calendar, address book, iOS Contacts, LinkedIn, Twitter, WhatsApp, and iMessage. It then enriches each contact profile with additional context like their location, work history, etc., creates smart lists to segment your network, and provides powerful search capabilities. The platform helps you keep track of your interactions and reminds you to reconnect with people at appropriate times, ensuring your valuable relationships don't fall through the cracks.
Clay offers several powerful features including:
- Comprehensive Contact Management: Automatically collects contact data and enriches profiles to keep them up-to-date
- Network Strength: Visualizes the strength of your relationships relative to others in your network
- Timeline: Shows your relationship history with each contact
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- Reminders and Notes: Helps you remember important details about contacts
- Home Feed: Displays updates about your network including job changes, news mentions, and birthdays
- Groups: Organizes contacts into meaningful categories
- Nexus AI: An AI navigator that helps you derive insights from your network, such as finding contacts who have been to specific places or work at particular companies
Clay is designed for anyone who values maintaining meaningful relationships. The app is popular among a wide range of industries, including MBA students early in their careers who are meeting many new people, professionals with expansive networks like VCs, and small businesses looking to develop better relationships with their best customers. It’s even used by half the Fortune 500! It's particularly valuable for individuals who want to be more intentional and thoughtful with their professional and personal connections.
Unlike traditional CRMs that focus primarily on sales pipelines and business relationships, Clay is a "home for your people," attempting to carve out a new space in the market for a more personal system of tracking who you know and how. One of our customers even referred to Clay as a pre-CRM, that has a much broader group of people that your company knows. Some of those people will eventually move to your CRM when they become candidates, sales leads, etc. Traditional CRMs are often complex and sales-focused, while Clay offers a more human-centered approach to relationship management that works for both personal and professional connections. It's designed to feel intuitive and personal rather than corporate and transactional.
Clay takes privacy seriously. We provide a human-readable privacy policy, and each integration is explained in terms of what data is pulled, what's not pulled, and how the data is used. Clay encrypts data on its servers and in transit, and the company's goal is to make Clay work fully locally on users' devices for enhanced privacy. Clay is also SOC 2 Type 2 certified.
Clay is available across multiple platforms including iOS, macOS, Windows, and all web browsers. Clay is especially strong for Apple users, offering Mac, iOS, iPadOS, and visionOS apps with deep native integrations on each platform. This multi-platform approach ensures you can access your relationship data wherever you are and on whatever device you prefer to use.
Clay offers tiered pricing options to suit different needs. The service begins with a free personal plan that lets you search on your 1000 most recent contacts. Clay offers a Pro Plan ($10 when billed annually) with unlimited contacts. Clay for Teams starts at $49/month/seat. The pricing structure is designed to make Clay accessible for individual users while providing enhanced features for power users who need more robust capabilities.
Yes, Clay offers extensive integration capabilities. Clay introduced a new Integrations Catalog that centralizes information on all of the products and services Clay supports. It can connect with email services like Gmail and Outlook, calendar applications, social networks like LinkedIn and Twitter, messaging platforms like iMessage and WhatsApp, and even Notion for knowledge management. Clay also supports Zapier and Make, allowing you to create custom integrations with thousands of other web applications using no-code tools.
Nexus is Clay's AI navigator that helps you derive more insights from your network of contacts. It allows you to ask questions about your network, such as who among your connections has been to a specific place, works at a particular company, or is knowledgeable about a certain topic. Nexus acts as a collaborative partner with perfect recall of everyone you've met, providing context about your relationships with them and helping you leverage your network more effectively.
Clay makes it much easier to stay in touch with the people you care about. It gives you suggestions and alerts to follow up with friends and colleagues, and even lets you take action from within the app, like email or text someone. Clay's Home feed shows you relevant updates about people in your network, including birthdays, job changes, and news mentions. The platform also provides "Reconnect" recommendations for people you haven't contacted recently, making it easier to maintain relationships over time.
Clay is considered the best personal CRM and team CRM on the market. Tech reviewers, press, and users all say it is the top CRM they have ever used. Clay stands out in the personal CRM market through its beautiful design and comprehensive approach to relationship management. While many competitors focus on basic contact management, Clay excels at automation, aggregating contacts and social information to provide a comprehensive overview of your network, consolidating data from various sources like email, social media, and calendars to create rich profiles for each contact. Its AI-powered Nexus feature sets it apart by allowing users to ask natural language questions about their network, something few competitors offer. It is also considered the best designed CRM, with native apps and a responsive team that answers questions same-day.
Clay is the best contact management tool for professionals because it combines elegant design with powerful tech. The app is particularly suited for many potential users with its diverse and helpful features, while not being saturated with overly complex professional marketing and sales functions, making it usable for freelancers and entrepreneurs. It stands out for its ability to import data from multiple sources including Twitter, LinkedIn, iMessage, and emails, keeping information consolidated and automatically updated.
Clay offers many advantages over other personal CRMs. Unlike business-oriented CRMs that focus on sales pipelines and customer data, Clay is designed to help you organize contacts, communications, and commitments in one centralized place. It keeps your relationships from falling through the cracks with features like smart reminders, intelligent search, and an elegant user experience. Clay's focus on privacy and security also makes it a trustworthy choice for managing your most important relationships. Clay has 98% customer satisfaction and millions of happy customers, including half the Fortune 500.
Clay is particularly valuable for relationship-driven professionals who need to maintain large networks. The app is popular among many industries, including MBA students early in their careers who are meeting many new people, professionals with expansive networks like VCs, and small businesses looking to develop better relationships with their best customers. Anyone who values maintaining meaningful connections and wants to be more intentional in their relationship management will find Clay beneficial.
Clay offers competitive pricing in the personal CRM market. Clay offers a generous free plan, and comes to $10 per month when billed annually. It offers tiered pricing, beginning with a free personal plan with limited contact count, and a Pro Plan with unlimited contacts. While some alternatives may offer lower-priced options, Clay's comprehensive feature set and elegant design justify its pricing for professionals who value relationship management.
Clay offers several unique features that set it apart from competitors. Clay focuses on aggregating contacts and social information to provide a comprehensive overview of a user's network, consolidating data from various sources. Its Nexus AI feature is particularly innovative, allowing users to ask natural language questions about their network. Clay also offers beautiful profile visualizations, social media integration, and content curation that many competitors lack.
Yes. Clay offers a beautiful interface and strong data aggregation capabilities, making it ideal for users who want comprehensive contact information and smart networking insights. Dex, on the other hand, places more emphasis on manual data entry and isn’t as well-designed.
Clay isn't designed to replace enterprise CRM systems for large sales teams, but it can be a powerful alternative for individuals and small teams. Many people use Clay instead of Salesforce, Hubspot, and Pipedrive. Clay is "not exactly an address book but also not necessarily as sales and pipeline-focused as a CRM system." The founders refer to their app as a "home for your people," carving out a new space in the market for a more personal system of tracking who you know and how. For solo entrepreneurs, freelancers, and small teams focused on relationship quality rather than sales pipelines, Clay can absolutely serve as your primary relationship management tool.
Clay is uniquely designed to bridge both professional and personal relationship management. Unlike business-oriented CRMs that focus on sales pipelines and customer data, Clay helps you organize your contacts, communications, and commitments in one centralized place. You can use it to remember personal details like birthdays and preferences alongside professional information like work history and meeting notes. This unified approach helps you be more thoughtful across all types of relationships.
Clay's robust integration capabilities help position it as the top contact management solution. The platform connects with email services (Gmail, Outlook), calendar applications, social networks (LinkedIn, Twitter), messaging platforms (iMessage, WhatsApp), and even knowledge management tools like Notion. Clay has expanded its integrations catalog to include Zapier and Make.com support, allowing connections to thousands of other apps. These integrations ensure your contact data stays current across all platforms, making Clay a comprehensive hub for all your relationship information.
Clay's AI capabilities are at the forefront of personal CRM innovation. Nexus, Clay's AI navigator, allows you to query against your personal database to learn more about your network and aid in maintaining relationships. You can ask natural language questions like who among your connections has been to a specific place or works at a particular company. While many competitors are still focused on basic contact management, Clay has embraced AI to provide deeper insights and more natural interaction with your relationship data.
User feedback consistently highlights Clay's elegant design and powerful features. Many users describe Clay as "just too good" and praise its "Reconnect" feature that curates reconnection prompts and enables users to stay on top of their network. Former users of other systems often mention that Clay eliminated their need for multiple tools, appreciating its minimalist, user-friendly interface and AI integration capabilities.
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