G.N. Khalsa College

CBM HIgh School

Operations at Piramal Capital & Housing Finance

Axis Bank

Digital Lending

Piramal Capital & Housing Finance

Operations

IDFC Bank

•	Managing Home Loan Disbursement for Mumbai RAC
•	Ensuring cases are disbursed within TAT
•	Review prima-facie operational checking of dockets
•	Interface between different departments to ensure smooth processing of the loan requirements

Deputy Manager

•	Non discrepancy check of documents received and ensuring sanction entry of files in system.
•	Maintaining good turnaround time of loan proposals received.
•	Authorizing entries of files / dockets in finone updated by executives.
•	Handling various MIS (Management information systems) like deposition of pre- Emi and Emi 
        Cheques, post Disbursal Documents, complying the disbursement figure, MIS for error of   
        PDC etc.
•	Ensure that processes are followed as per laid down guidelines
•	Ensure Data quality is maintained at all stages of processing
•	To continuously work on improving the productivity and deliver improved
        performance
•	Managing FCRM Tray (Finacle Customer Relationship Management) & handling internal  
        escalations. 
•	Handling disbursements for Commodity based finance product

ICICI Bank

Senior Officer

Understand process requirements on quality metrics

Capture areas of improvement provide feedback to the executives on the basis of audits

Conduct gap analysis, analyze trends and find ways to improve the executive's performance on quality related parameters

Maintain quality related MIS reports

Counsel executives to improve performance

Ensure consistency in executive's performance

Ensures compliance of all laid down quality processes and procedures by executives

Cheers Interactive (I) Pvt. Ltd

Quality Assurance Specialist

Handling client deliverables & ensure that all deliveries are made on time.

Drive a culture of quality and accuracy through support in reviewing colleagues’ work, conducting quality checks for Team Members (Associates).

 Provide guidance and training to other members of team, as appropriate, to improve quality results and experience levels.

 Act as a facilitator during cross training and also get cross trained in other projects, once such opportunities are presented.

Identify, recommend and facilitate the implementation of process improvement initiatives /  ideas to improve efficiency & quality.

Contribute to process reviews or assist, if any required alterations or additions to current procedures.

Senior Desk Research Executive

1.	Sourcing data through web based research using
         techniques like :
               •	Boolean search 
               •	X-raying
               •	Flipping 
               •	Peel Back	
               •	Harvesting / Mining
2.	Data Analyzing
3.	Data Structuring

Balbir Matta