Balaji Srinivasan

CCO | CMO | Multi-Country Experience | Telecom | Market Research

Balaji Srinivasan is the Chief Commercial Officer (CCO) at Afghan Wireless Communication Company (AWCC), a position he has held since December 2020. With over 30 years of experience in the telecom industry and digital services across regions including India, East Africa, and Afghanistan, he has a robust background in market share expansion and customer lifecycle management.

Professional Background

Srinivasan began his career as a market researcher, which laid a strong foundation in consumer insights and product management. He has held senior leadership roles in corporate strategy and operations, notably at Ooredoo Maldives, where he led significant initiatives in digital services. His current responsibilities at AWCC encompass managing the entire suite of telecom commercial functions, including sales, marketing, customer experience, and digital financial services, overseeing a team of over 400 employees.

Achievements

Some of his notable achievements include:

Revamping the Customer Care IVR, resulting in a 25% reduction in agent calls.
Developing an in-house Customer Value Management (CVM) module.
Integrating a platform for selling voice and data bundles through an E-Topup system.
Launching the AWCC Flix VoD Portal and other digital initiatives in collaboration with local media.

Srinivasan is based in Dubai, UAE, and Kabul, Afghanistan, and is also involved in regulatory and governmental interactions for AWCC.1 2 3

Highlights

Mar 27 · twitter

Theory: there’s less of a generation gap in the Internet era because we’re seeing more of the same memes.

Mar 26 · twitter

A few thoughts on the new ChatGPT image release.

(1) This changes filters. Instagram filters required custom code; now all you need are a few keywords like “Studio Ghibli” or Dr. Seuss or South Park.

(2) This changes online ads. Much of the workflow of ad unit generation can now be automated, as per QT below.

(3) This changes memes. The baseline quality of memes should rise, because a critical threshold of reducing prompting effort to get good results has been reached.

(4) This may change books. I’d like to see someone take a public domain book from Project Gutenberg, feed it page by page into Claude, and have it turn it into comic book panels with the new ChatGPT. Old books may become more accessible this way.

(5) This changes slides. We’re now close to the point where you can generate a few reasonable AI images for any slide deck. With the right integration, there should be less bullet-point only presentations.

(6) This changes websites. You can now generate placeholder images in a site-specific style for any <img> tag, as a kind of visual Loren Ipsum.

(7) This may change movies. We could see shot-for-shot remakes of old movies in new visual styles, with dubbing just for the artistry of it. Though these might be more interesting as clips than as full movies.

(8) This may change social networking. Once this tech is open source and/or cheap enough to widely integrate, every upload image button will have a generate image alongside it.

(9) This should change image search. A generate option will likewise pop up alongside available images.

(10) In general, visual styles have suddenly become extremely easy to copy, even easier than frontend code. Distinction will have to come in other ways.