IMS, DAVV, Indore

Kendriya Vidyalaya

CRM Implementation / Integration Experts
# India Head-International Business Development at Vertisystem

Indore, Madhya Pradesh, India

Vertisystem (<a href="http://www.vertisystem.com">www.vertisystem.com</a>) is a professional services and leading provider of Software Engineering, Testing, Software Quality, and Analytics. Vertisystem augments business with timely, high-quality resources in cost-effective support to support mission-critical data, products, and infrastructure. ➡ Direct clients include Fortune 500 companies in Gaming, Healthcare, Entertainment, and Technology.

Vertisystem

India Head-International Business Development

Systematix Infotech Pvt Ltd is a leading IT Software development company that delivers affordable solutions through software development. With sole aim and motivation starts with the notion of developing and Innovating World's Best Class Software. We believe in Leadership through quality service.

Systematix Infotech Pvt.Ltd

Head - Business Development & Client Services

Diaspark Infotech, is a 650+ employees company with core expertise in Consulting Services, Software Solutions and Mobile Applications development. Diaspark is Microsoft Gold Partner and CMMI Level III company.	Managed a team of 60+ people involved in various functions i.e. Recruitment, Operations, Sales (Pre sales & Inside Sales), Business Development, Inside Sales, US Hiring and Data Collection Team.	New process design and understanding the changing market requirement and document the same for team members.	Working with clients and vendors for their requirements and ensuring they are completed with in the stipulated time period.	Managing the operations to agreed SLAs and quality standards.	Successfully achieving monthly, quarterly and yearly targets.	Responsible for the successful achievement of the goals for Productivity and effectiveness as defined in the Operational and Financial plans.	Opened new vistas like M2M activity thereby increasing company revenues.	Done complete transition of RPO process from US to India.	Reporting to AVP for daily activities and conducting weekly reviews with senior management.	Responsible for reviewing capacity and performance trends.	Implemented many employee friendly policies for team members to motivate them towards target achievement- implemented incentive and rewards program.	Maintaining complete documentation for Virtual Office. 	Studying attrition trends, reasons and suggest measures for rectification to senior management.	Laid out processes on various functions and established report building & generation system.	Responsible for the operational activities of entire team and reporting to US office respective functional heads.

Diaspark Inc

Sr. Manager - Operations

Diaspark Infotech, is a 650+ employees company with core expertise in Consulting Services, Software Solutions and Mobile Applications development. Diaspark is Microsoft Gold Partner and CMMI Level III company.	Providing Functional and Behavioural training to different teams as per their respective domain, developed training modules for them. Training helped in reducing the learning curve from 6 mths to 2 mths.	Worked on legal aspects of contracts and studying their feasibility.	Working strongly on mechanization of system to involve minimum intervention and faster execution.	Being the Centre Head for the shift, taking care after the HR and Admin matters.	Identified areas of improvement and implement measures to bring consistency in the work flow – brought down hiring cycle from 2 mths period to 10 days.	Review financial statements and all other reports and compile the information to present during monthly meetings with Operations Head. 	Assisted in the employee development programs and conducted periodic assessments.	Interviewed and appointed staff for all levels.	Restructured operational jobs and assignments that significantly improved cost control by 20%.

Manager-Operations

Teleperformance is Global leader in Call Centre business, running operations in 46 countries, with 263 centers, have 85000+ employees and $2.1 billion in revenues. Teleperformance, Indore centre is handling Airtel (Telecom) helpline having 2900+ employees and serving 6 states.	Working strongly with Operations on KPI targets and their achievements.	Launching projects related to KPI's and client targets like AHT Project (to lower AHT), HT Upsell (to increase sales of Hello Tune from call centre).	Involved in business development to increase the seats allotted and to increase number of calls.	Involved in preparing manpower planning and resource allocation for client presentation which helps in increasing the call load for the centre.	Putting strong pressure on Operations to meet their SLA’s and monitoring day-to-day performance.	Indepth knowledge of Telecom Customer Support Operations.	Providing awareness on floor for Telecom Jargons.	Done transition of HT sales process from Airtel to Telperformance.	Facilitating all data related requirements to Telecom client with the help of internal departments.	Preparing presentation for Monthly Business Reviews and Quarterly Business Reviews for client.	Strict control over client deliverables and maintaining timelines for the same.	Preparing all data required for invoicing purpose, working with client on reconciliation of invoices.	Designing new modules & reports required for better control over agents & their performance.	Interacting with Quality team on improvement of Call Quality and Failure Mode Analysis.	Working strongly with MIS team to design various reports as per changing client’s requirements and change in business requirements and processing 20 GB dadata daily..	Strong follow-up for revenue generation.	Working with development team on automation of reports.	Finding ways to increase employee satisfaction and to reduce attrition by one-to-one interaction with agents.

Teleperformance India

Account Manager - Client Services

Armour Software is software company in Software Development and Back Office Operations working US, UK and Australian market.	New process design and understanding the customers requirement and document the same for agents.	Responsible for the successful achievement of the goals for Productivity and effectiveness as defined in the Operational and Financial plans.	Responsible for reviewing capacity, performance and volume trends while being cognizant of service objectives.	Analyze data; assess opportunities for improving performances while driving efficiencies and operating expenditure.	Managing day to day operations and drive performance and employee engagement.	Complete involvement of many transitions of process for clients from their offices to Armour.	Manage projects independently bringing recommendations to management.	Demonstrated success in managing large scale initiatives with broad organizational impact, managing relationships and large contracts.	Demonstrated ability to assess client needs, creatively approach solutions, decide and influence appropriate courses of action, strategic 'forward thinking' capabilities and the ability to engage partners and team members at all levels of the organization.	Ensure smooth operations by controlling & evaluating the Performance of the Production, Communication, Quality and Reporting.	Ensuring the day to day objectives are met but also that the future roadmap for the service is understood and the organization is ready to accept new functionality.	Create and deliver reports that track key data and metrics that support the business unit. 	Compile and review daily, weekly & monthly process review spreadsheets and present it before the Senior Management.	Provide training to staff to assure quality support to customers. Coordinate tasks of technical support team to keep work flow consistent.	Conduct biannually appraisals of the reporting Agent's.

Armour Software

Activity Head

- Responsible for setting up a data processing setup at ICD, Pithampur for Customs and Excide Department documentation work at their Indland Dry Port, Pithampur in coordination with CMC India.	Marketing of Barcode Printers, Barcode Scanners, Barcode Solutions, RFID solutions across entire Madhya Pradesh and Chattisgarh.	Extensive coverage across the state and meeting all the high turnover companies (50 crore+ companies).	Maintaining Customer Satisfaction Level by following up heavily with Service department so that the customer should have least down time.Achievements 	# Successfully settled company’s base in Madhya Pradesh. # Successfully settled Data Processing activity in ICD, Pithampur. # Efficient become a know name in industries and dealer segment.

Efficient Data Processing Pvt. Ltd.

Territory Manager

Cybernet Computers was a small company engaged in local and government Data Processing Contracts.	Efficiently handled after all the operations of the company.	Was fully responsible for entire companies Data Processing activities among all customers of the company.	Key clients worked with : PAN Number & Card generation & Processing of IT Return for Income Tax Dept., Service Tax registration process for Excise Dept., Land records for M.P.Government, Processed various schemes of UTI  (Processing of Insurance application forms and records processing;  this includes processing of agents cheques, generating agent commission statements, customer’s statement, sales and purchase of additional units etc.), Library Automation of many colleges, Library Digitization of Infantary School (biggest War College of India, Ministry of Defence), Yellow pages Digitization, Data entry for various websites, Data base creation for various social groups.   	Conducting Corporate Training to various companies and providing and training them for respective softwares and their requirements.	Delivery timelines: To set delivery timelines for the project and ensure that they are met  	Managed a staff of 48 people. 	Taking care after 40 machines setup, quality control, training, hardware installation, network administration, software installation, trouble shooting, commencement and completion of work, revenue generation, meeting the targets whether at office or at client site

Cybernet Computers

Manager Operations

- Handling after System Design & Development	Marketing and Implementation of High end business accounting Softwares (Accord & Fact)	Programming in Foxpro	Handing Data processing jobs, data conversion jobs. 	Handled after data entry jobs for banks, placement consultants, finance companies, mail campaigns

Mayank Ashava

Mayank Ashava