Jennifer Carlin is a customer service expert with years of experience in the call-center environment. As a former Team Manager/Supervisor at Unisys and Tier 2 Technical Support at Verizon Wireless, she has a proven track record of reducing handle times and increasing service-level support by coaching staff, managing performance, and leading process improvement initiatives. With her knowledge of IT service management and delivery, she collaborates with partners and clients through complex implementations. Jennifer Carlin is proficient in cross-functional team leadership and has a history of increasing process compliance/efficiency. She studied at Hunter High School, and her current role is at RMC at SoFi.